DPD Parcel wizard lost parcel

petertheheater

Hi, I am not sure if I am in the right place for this problem.
I used DPD's parcel wizard and paid and got labels for the parcel, I dropped the parcel off to my nominated drop-off shop, the parcel was scanned and I received a receipt. This was about 5 weeks ago and all dpd say is they never received the parcel or the shop lost it. After numerous correspondence, no one is accepting responsibility for this.
I have decided that my only route now is the small claims court, but who do I sue? dpd or the store?
I only had the basic insurance and the item was valued in excess of 500 euros.
I have been in touch with CCPC who replied with "Under Sale of Goods and Services legislation, when you pay for a service to be carried out such as a courier service, you can expect the service is carried out with proper care and attention, the business providing it has the appropriate skills to do the job, any materials they use in the work are sound and fit for their purpose.

If this is not the case and the service was not carried out for example with the due care and diligence, you are entitled to revert to the business and seek for them to either put right the wrong or provide a full or partial refund of the amounts paid. Under the Sale of Goods and Services legislation, it is the seller of the services who is responsible for providing redress, in this case, DPD
Can anyone help me please

whippet

Stuff gets lost from time to time .. it’s a fact of life unfortunately.

You have paid dpd for a service and have not received this .. however dpd’s liability will not cover the full cost as you would have accepted the terms and conditions of the service .. I don’t know what their limited liability figure is ..’probably about €100.

If you are not happy about that you could go down the SCC route but I’d say you might not have a strong case.

Insurance is there for a reason ...

mdebets

whippet wrote: »

Stuff gets lost from time to time .. it’s a fact of life unfortunately.

You have paid dpd for a service and have not received this .. however dpd’s liability will not cover the full cost as you would have accepted the terms and conditions of the service .. I don’t know what their limited liability figure is ..’probably about €100.

If you are not happy about that you could go down the SCC route but I’d say you might not have a strong case.

Insurance is there for a reason ...

Just out of curiosity, why is the transportation industry able to do this. Imagine, you give your car to a garage to get it repaired. It gets stolen there and the garage says, 'Sorry mate, here are 100€, now move along. If you wanted its whole value back, you should have bought the insurance.'

MarkR

The price they charged and you agreed factored in a certain level of liability.

Increased liability would cost more, but OP didn't buy.

petertheheater

Thanks for your reply, but it is the store that lost the parcel, DPD did not pick up because it was not there. Should I go down that route?

whippet

mdebets wrote: »

Just out of curiosity, why is the transportation industry able to do this. Imagine, you give your car to a garage to get it repaired. It gets stolen there and the garage says, 'Sorry mate, here are 100€, now move along. If you wanted its whole value back, you should have bought the insurance.'

That is like comparing apples with oranges.

The garage knows the value of the car .. a courier has no idea if there is a single block of Lego in the package or a solid gold bar.

Marcusm

mdebets wrote: »

Just out of curiosity, why is the transportation industry able to do this. Imagine, you give your car to a garage to get it repaired. It gets stolen there and the garage says, 'Sorry mate, here are 100€, now move along. If you wanted its whole value back, you should have bought the insurance.'

If the car got stolen, a question would arise as to whether the garage (as bailee) had taken appropriate care of the vehicle. It will not necessarily be liable in respect of the theft of the vehicle. A similar issue must arise with respect to DPD and/or its agent, the shop. A simple notice disclaiming liability will not always be sufficient.

Del2005

petertheheater wrote: »

Hi, I am not sure if I am in the right place for this problem.
I used DPD's parcel wizard and paid and got labels for the parcel, I dropped the parcel off to my nominated drop-off shop, the parcel was scanned and I received a receipt. This was about 5 weeks ago and all dpd say is they never received the parcel or the shop lost it. After numerous correspondence, no one is accepting responsibility for this.
I have decided that my only route now is the small claims court, but who do I sue? dpd or the store?
I only had the basic insurance and the item was valued in excess of 500 euros.
I have been in touch with CCPC who replied with "Under Sale of Goods and Services legislation, when you pay for a service to be carried out such as a courier service, you can expect the service is carried out with proper care and attention, the business providing it has the appropriate skills to do the job, any materials they use in the work are sound and fit for their purpose.

If this is not the case and the service was not carried out for example with the due care and diligence, you are entitled to revert to the business and seek for them to either put right the wrong or provide a full or partial refund of the amounts paid. Under the Sale of Goods and Services legislation, it is the seller of the services who is responsible for providing redress, in this case, DPD
Can anyone help me please

All you are entitled to is a refund for the delivery that didn't happen. The cost of the item is why you need to pay for insurance.

Del2005

mdebets wrote: »

Just out of curiosity, why is the transportation industry able to do this. Imagine, you give your car to a garage to get it repaired. It gets stolen there and the garage says, 'Sorry mate, here are 100€, now move along. If you wanted its whole value back, you should have bought the insurance.'

A more accurate anology would be insuring a brand new car for €5k and then complaining when the insurance company pays you €5k when it gets stolen. The OP under insured their parcel, that's nothing to do with the courier company.

punisher5112

Have you gone to the store?

Was there a request put in for say CCTV.

Did you make a statement to the Gardai that the parcel went missing from the store????