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on hold for 2 hour's and cut off

Toby250 · 2018-12-28 19:15:56

Can someone explain to me why eir thinks it's ok to put someone on hold for 2 hours and then just cut you off, I understand they might have a large volume of calls but 2 hours just to be cut off is a disgrace

28-12-2018 7:15pm

#1

Toby250

Registered Users, Registered Users 2 Posts: 25 ✭

Join Date: July 2013

Posts: 20

Can someone explain to me why eir thinks it's ok to put someone on hold for 2 hours and then just cut you off, I understand they might have a large volume of calls but 2 hours just to be cut off is a disgrace

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Comments

#2 31-12-2018 12:20pm

eir: Grainne

Closed Accounts Posts: 798 ✭✭✭

Join Date: December 2018

Posts: 783

Toby250 wrote: »

Can someone explain to me why eir thinks it's ok to put someone on hold for 2 hours and then just cut you off, I understand they might have a large volume of calls but 2 hours just to be cut off is a disgrace

Hi Toby250,

My apologies you were on hold for so long. Sorry to hear your call was disconnected.

Could you PM the following details and what your query is and I will be happy to help?
Your Account Number
Your Name
Your address
Your DOB
You are the account holder?

As soon as I receive this information I will assist you

Grainne

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