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Monthly Bill Is Not What I Signed Up For

  • 26-12-2018 08:07PM
    #1
    theoldbreed
    Registered Users, Registered Users 2 Posts: 405 ✭✭


    A few months ago a rep called to the door and we signed up for fibre broadband. We were supposed to be paying 54.99 per month but you have taken 64.99 a month out the last few months.
    This is not what we signed up for. Can you please get back to me on this


Comments

  • #2
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    theoldbreed wrote: »
    A few months ago a rep called to the door and we signed up for fibre broadband. We were supposed to be paying 54.99 per month but you have taken 64.99 a month out the last few months.
    This is not what we signed up for. Can you please get back to me on this
    Hi theoldbreed,

    I'm sorry to hear about this. If you would like to send me on the following account details I'd be more than happy to have a look into this for you.
    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB
    5) Your full postal address

    ~Kellie


  • #3
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    theoldbreed wrote: »
    A few months ago a rep called to the door and we signed up for fibre broadband. We were supposed to be paying 54.99 per month but you have taken 64.99 a month out the last few months.
    This is not what we signed up for. Can you please get back to me on this
    Hi there theoldbreed,

    I have tried to reply to your PM, however, it is saying that you can not receive any PM's. Could you change this setting just for now so I can reply to your message.

    ~Kellie


  • #4
    theoldbreed
    Registered Users, Registered Users 2 Posts: 405 ✭✭theoldbreed


    eir: Kellie wrote: »
    Hi there theoldbreed,

    I have tried to reply to your PM, however, it is saying that you can not receive any PM's. Could you change this setting just for now so I can reply to your message.

    ~Kellie

    I didn't realise I had that setting. I can't see anything to change...I'm not sure why you can't send me messages


  • #5
    tuxy
    Closed Accounts Posts: 14,980 ✭✭✭✭tuxy


    Try this link

    https://www.boards.ie/vbulletin/profile.php?do=editoptions

    Make sure enable PMs is ticked. 


  • #6
    theoldbreed
    Registered Users, Registered Users 2 Posts: 405 ✭✭theoldbreed


    eir: Kellie wrote: »
    Hi there theoldbreed,

    I have tried to reply to your PM, however, it is saying that you can not receive any PM's. Could you change this setting just for now so I can reply to your message.

    ~Kellie

    It should be working now Kellie


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  • #7
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    theoldbreed wrote: »
    eir: Kellie wrote: »
    Hi there theoldbreed,

    I have tried to reply to your PM, however, it is saying that you can not receive any PM's. Could you change this setting just for now so I can reply to your message.

    ~Kellie

    It should be working now Kellie
    Hi there theoldbreed,

    I have replied to your PM now.

    Let me know if you receive this.

    ~Kellie


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