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Can't contact either by phone text or email

  • 20-12-2018 9:50pm
    #1
    pjq
    Registered Users, Registered Users 2 Posts: 379 ✭✭


    Two  weeks without phone , house alarm or personal alarm! They don't reply to any communication.

    Pjq


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    pjq wrote: »
    Two  weeks without phone , house alarm or personal alarm! They don't reply to any communication.

    Pjq
    Hi Pjq, 

    Sorry to hear your phone has not been working.

    Have you contacted our tech support team in regard to this? 

    You can contact them by calling 1890260260 or through our online web chat team here

    Grainne


  • #3
    pjq
    Registered Users, Registered Users 2 Posts: 379 ✭✭pjq


    eir: Grainne wrote: »
    pjq wrote: »
    Two  weeks without phone , house alarm or personal alarm! They don't reply to any communication.

    Pjq
    Hi Pjq, 

    Sorry to hear your phone has not been working.

    Have you contacted our tech support team in regard to this? 

    You can contact them by calling 1890260260 or through our online web chat team here

    Grainne
    I have tried 8 or maybe 10times to contact them,  what I want you to do; is to contact me and then get your colleagues to QUICKLY repair my phone line. 


  • #4
    1hnr79jr65
    Registered Users, Registered Users 2 Posts: 916 ✭✭✭1hnr79jr65


    pjq wrote: »
    Two  weeks without phone , house alarm or personal alarm! They don't reply to any communication.

    Pjq
    The following email addresses are taken from https://www.ceoemail.com/s.php?id=ceo-8949648

    Tim Spence, Director of Customer Operations - tim.spence@eir.ie

    Carolan Lennon, Ceo Eir - carolan.lennon@eir.ie

    Maybe email these 2 folks for help.


  • #5
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    pjq wrote: »
    eir: Grainne wrote: »
    pjq wrote: »
    Two  weeks without phone , house alarm or personal alarm! They don't reply to any communication.

    Pjq
    Hi Pjq, 

    Sorry to hear your phone has not been working.

    Have you contacted our tech support team in regard to this? 

    You can contact them by calling 1890260260 or through our online web chat team here

    Grainne
    I have tried 8 or maybe 10times to contact them,  what I want you to do; is to contact me and then get your colleagues to QUICKLY repair my phone line. 
    Hi pjq, 

    Sorry to hear you have not received a response from these departments. 

    Could you please PM the following details? 
    1. Full Name
    2. Account Number
    3. Address
    4. DOB
    5. You are the account holder. 

    As soon as I receive this information I can follow up on this

    Grainne


  • #6
    pjq
    Registered Users, Registered Users 2 Posts: 379 ✭✭pjq


    Finally fixed after 4 long weeks!

    and I would like to thank  C O M R E G , I believe that my email [font=Arial, Helvetica, sans-serif] to [/font][font=Arial, Helvetica, sans-serif]consumerline@comreg.ie[/font]  got things moving. 

    thanks also to S Lemonz #4 above ( only 1 of the emails still works , got no reply but maybe it helped) 

    I've had 3 long apologetic calls from EIR , but the only  EIR employee who was of any use to me, was the  man who climbed the pole near my home last Friday and fixed the wires.


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