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Canceled Broadband Install Date

  • 20-12-2018 6:38pm
    #1
    FullOf..IT
    Registered Users, Registered Users 2 Posts: 368 ✭✭


    Due to get broadband switched on today but let down and told not Companies problem???

    Wont have till after Christmas now, would have went with other provider if we had of known


Comments

  • #2
    Philo Beddoe
    Registered Users, Registered Users 2 Posts: 560 ✭✭✭Philo Beddoe


    FullOf..IT wrote: »
    Due to get broadband switched on today but let down and told not Companies problem???

    Wont have till after Christmas now, would thave went with other provider if we had of known
    Yesterday I was going to get Virgin Media broadband + TV, which would have been installed today. I changed my mind when I realised BT Sport was included with the Eir package. The only negative was that the Eir installation wouldn't happen until Monday, but I decided I could wait. Then today I get a text telling me the installation will happen tomorrow week! 


  • #3
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    FullOf..IT wrote: »
    Due to get broadband switched on today but let down and told not Companies problem???

    Wont have till after Christmas now, would have went with other provider if we had of known
    Hi FullOf..IT, 

    Sorry to hear your date was changed. My apologies for the inconvenience caused. 

    Could you PM the following details and I can check this out for you? 
    1. Account Number
    2. Full Name
    3. Address
    4. DOB 
    5. You are the account holder?

    As soon as I get this information I can check the reason this happened. 

    - Grainne


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Philo Beddoe wrote: »
    FullOf..IT wrote: »
    Due to get broadband switched on today but let down and told not Companies problem???

    Wont have till after Christmas now, would thave went with other provider if we had of known
    Yesterday I was going to get Virgin Media broadband + TV, which would have been installed today. I changed my mind when I realised BT Sport was included with the Eir package. The only negative was that the Eir installation wouldn't happen until Monday, but I decided I could wait. Then today I get a text telling me the installation will happen tomorrow week! 
    Hi Philo Beddoe, 


    Sorry to hear your appointment date was changed. My apologies for the inconvenience this has caused you. 

    Could you PM the following details and I can check this out for you? 
    1. Account Number
    2. Full Name
    3. Address
    4. DOB 
    5. You are the account holder?

    As soon as I get this information I can check the reason why this happened. 

    - Grainne


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