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An Post - Who claims when there's a signature

  • 18-12-2018 07:35PM
    #1
    hairyslug
    Registered Users, Registered Users 2 Posts: 2,561 ✭✭✭


    I'm a retailer and have so far this Christmas had 2 customers saying they have not received their items even though there is a signature. Firstly, will An Post even entertain this. Secondly, who makes the claim against An Post, the sender, or the recipient. There is quite a high value on 1 of the deliveries.


Comments

  • #2
    Toots
    Administrators, Business & Finance Moderators, Society & Culture Moderators, Paid Member Posts: 17,001 Admin ✭✭✭✭✭Toots


    Sender make the claim, because they're the one who have the "contract" with an post.


  • #3
    ED E
    Registered Users, Registered Users 2 Posts: 36,095 ✭✭✭✭ED E


    A local postie used to regularly sign on the recipients behalf and place the consignment in the bin, your customers may not be out to screw you.


  • #4
    LionelNashe
    Registered Users, Registered Users 2 Posts: 1,958 ✭✭✭LionelNashe


    Presumably, you can ask to see the signatures as well?


  • #5
    LeoB
    Registered Users, Registered Users 2 Posts: 4,256 ✭✭✭LeoB


    Get your customer to check with a neighbour. The postie most likely tried to deliver it and as happens maybe a neighbour took it in.

    Apart from the signature the name of the person who signed on the scanner is typed in by the postie so not a problem to find out who signed for it.

    If it was a PRISM item the scanner reads a phone number on the barcode and may have got permission to leave it in a specified safe place by whoever answered the phone (if a call was made).

    Did your customer get a docket to pick up the item? Sometimes when dockets are put through a lettbox they mixed up with leaflets and end up in the bin so Check your local D.S.U in case the item was brought back there and is waiting for the customer to pick it up.

    The postie will be under severe pressure with packets and parcels at this time so possibly an error occured, or could your barcodes be mixed up? Check recipients signature against who the item was sent to.


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