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Waiting for old house phone number to be returned

  • 18-12-2018 4:29pm
    #1
    shenanagans
    Registered Users, Registered Users 2 Posts: 896 ✭✭✭


    Hi

    Changed over to EIR. Was given a temporary house phone number until my old number could be transferred from previous supplier. When will my old number be reactivated? Waiting since October?


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    shenanagans wrote: »
    Hi

    Changed over to EIR. Was given a temporary house phone number until my old number could be transferred from previous supplier. When will my old number be reactivated? Waiting since October?
    Hi shenanagans, 

    I'm sorry to hear about the delays you have experienced with your order. 

    Our customer care team via 1901 will be able to assist you with this and update you on the order. Alternatively, you can chat with an agent online here

    Thanks 

    Tracey 


  • #3
    shenanagans
    Registered Users, Registered Users 2 Posts: 896 ✭✭✭shenanagans


    eir: Tracey wrote: »
    Hi shenanagans, 

    I'm sorry to hear about the delays you have experienced with your order. 

    Our customer care team via 1901 will be able to assist you with this and update you on the order. Alternatively, you can chat with an agent online here

    Thanks 

    Tracey 

    I've tried both options. Waste of time. Still no solution. It took weeks to get my broadband installed so my faith in your customer services is non existent.


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    shenanagans wrote: »
    eir: Tracey wrote: »
    Hi shenanagans, 

    I'm sorry to hear about the delays you have experienced with your order. 

    Our customer care team via 1901 will be able to assist you with this and update you on the order. Alternatively, you can chat with an agent online here

    Thanks 

    Tracey 

    I've tried both options. Waste of time. Still no solution. It took weeks to get my broadband installed so my faith in your customer services is non existent.
    Sorry to hear this has not been resolved shenanagans, 

    Could you PM the following details? 
    1. Full Name
    2. Full Address
    3. Account Number
    4. You are the account holder?
    5. DOB

    As soon as I get this information I will check this out for you. 

    - Grainne


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