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Porting disaster

  • 13-12-2018 11:21AM
    #1
    kennypowers
    Registered Users, Registered Users 2 Posts: 143 ✭✭


    Unbelievably I'm back again.eir mobile out of contract .got them to send e mail to that effect 
    Called and confirmed .got a bill due for 600 euro ,500 as an early termination charge.Hours again on phone to eir ,customer rep said yeah that's a mistake and will be sortrd in 48 hrs .That was over a week ago ,I was also promised 50 compensation for being overcharged on my last couple of bills on home phone and broadband..Tried ringing today to resolve but lost the will after 90 mins on hold.


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    kennypowers wrote: »
    Unbelievably I'm back again.eir mobile out of contract .got them to send e mail to that effect 
    Called and confirmed .got a bill due for 600 euro ,500 as an early termination charge.Hours again on phone to eir ,customer rep said yeah that's a mistake and will be sortrd in 48 hrs .That was over a week ago ,I was also promised 50 compensation for being overcharged on my last couple of bills on home phone and broadband..Tried ringing today to resolve but lost the will after 90 mins on hold.
    Hi kennypowers, 

    I'm very sorry to hear about the ongoing issues you are having with ourselves. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll look into this for you. 

    Thanks

    Tracey 


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