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Eir fibre installation

  • 10-12-2018 01:42PM
    #1
    BrianK80
    Registered Users, Registered Users 2 Posts: 1 ✭


    I have been 3 weeks trying to speak with a member of Eir customer service about my installation and am at my wits end please please please a member from Eir contact me


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    BrianK80 wrote: »
    I have been 3 weeks trying to speak with a member of Eir customer service about my installation and am at my wits end please please please a member from Eir contact me
    Hi BrianK80, 

    If you PM me your account number, full name on the account, email address and date of birth I'll have a look into your query for you. 

    Thanks

    Tracey


  • #3
    Catherine29cat
    Registered Users, Registered Users 2 Posts: 1 ✭Catherine29cat


    I am the same. I signed up to eir broadband last week. When you ring as a new customer they answer the phone after two rings. Once you sign up, the queue is endless. If you ring the new sale no you get reverted to the same queue that is never answered. I stayed on line yesterday for an hour and a half. !!!!!! They put the wrong address on my installation and now after 29 phone calls I still can't get to speak to some one as I get the same three songs over and over. I can't even cancel it as I get out in ten same queue which never end. In the name of god can someone from eir please help. All I want is an installation date. The online chat thing is useless as they give you a different number that when you ring it just says sorry we are busy call later. Hheeelllllppppppp


  • #4
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    Catherine29cat wrote: »
    I am the same.   I signed up to eir broadband last week.   When you ring as a new customer they answer the phone after two rings.  Once you sign up, the queue is endless.   If you ring the new sale no you get reverted to the same queue that is never answered.  I stayed on line yesterday for an hour and a half. !!!!!!   They put the wrong address on my installation and now after 29 phone calls I still can't get to speak to some one as I get the same three songs over  and over. I can't even cancel it as I get out in ten same queue which never end.    In the name of god can someone from eir please help.    All I want is an installation date.   The online chat thing is useless as they give you a different number that when you ring it just says sorry we are busy call later.      Hheeelllllppppppp
    Hi Catherine29cat,

    I'm sorry about the longer than usual call waiting time. We are currently experiencing a high volume of calls and messages.

    If you could PM me the following account details, I'd be happy to have a look into this for you. 

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB

    5) Your full postal address

    ~Kellie


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