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Eir mobile overcharge

  • 07-12-2018 03:29PM
    #1
    eire_dd
    Registered Users, Registered Users 2 Posts: 104 ✭✭


    I am in the middle of an 18 month contract with eir.. for the last 4 months I have been overcharged by €30 each month for data add-ons that I dont want or asked for. I have rang every month and complained.. eventually after refusing to pay I was refunded..is this grounds for me to opt out of my contract without penalty.


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    eire_dd wrote: »
    I am in the middle of an 18 month contract with eir.. for the last 4 months I have been overcharged by €30 each month for data add-ons that I dont want or asked for. I have rang every month and complained.. eventually after refusing to pay I was refunded..is this grounds for me to opt out of my contract without penalty.
    Hi eire_dd, 

    Have you ever opted in for a data add-on? In some cases, a customer chooses a reoccurring one instead of a one-off booster and this will keep continuously charge until it's been removed by ourselves. If this was the case, it would have been credited back to you as a goodwill gesture. 

    Thanks 

    Tracey 


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