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Order cancelled?

  • 07-12-2018 11:51am
    #1
    CardBordWindow
    Registered Users, Registered Users 2 Posts: 3,198 ✭✭✭


    Hi,
    I recently placed an order for broadband. Last Friday somebody from KN came and installed a cable, but couldn't full connect due to an admin problem. He told me that Eir would sort out the admin side and reschedule another installation. 
    Then this morning I receive a text saying that due to a technical issue, my order cannot proceed. Apologies. If you wish to place a new order contact Eir. 
    2 hours later I get another text saying I have an installation scheduled for Monday AM.
    Can anyone confirm what's going on? 
    I have logged into MyEir and it says this account is no longer active. 


Comments

  • #2
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    CardBordWindow wrote: »
    Hi,
    I recently placed an order for broadband. Last Friday somebody from KN came and installed a cable, but couldn't full connect due to an admin problem. He told me that Eir would sort out the admin side and reschedule another installation. 
    Then this morning I receive a text saying that due to a technical issue, my order cannot proceed. Apologies. If you wish to place a new order contact Eir. 
    2 hours later I get another text saying I have an installation scheduled for Monday AM.
    Can anyone confirm what's going on? 
    I have logged into MyEir and it says this account is no longer active. 
    Hi CardBordWindow,

    I apologise and understand your frustration about this.

    If you could PM me the following account details, I'd be more than happy to have a look into this for you.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB

    5) The first line of your address

    ~Kellie


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