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Disconnected despite agreed payment

  • 05-12-2018 09:43AM
    #1
    Diabhal Beag
    Closed Accounts Posts: 15,238 ✭✭✭✭


    Good morning,
    Our account has been disconnected for outstanding balance despite a recently agreed monthly payment which had been paid.

    It is impossible to get through to Eir without paying outstanding balance that is well above the agreed cost.

    Could you please assist?

    Thanks


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Diabhal Beag wrote: »
    Good morning,
    Our account has been disconnected for outstanding balance despite a recently agreed monthly payment which had been paid.

    It is impossible to get through to Eir without paying outstanding balance that is well above the agreed cost.

    Could you please assist?

    Thanks
    Hi Diabhal Beag, 

    I'm afraid we are unable to process reconnections from here, our customer care team via 1901 need to look into the arrangement made and advise further. Alternatively, you can chat with an online agent here - https://www.eir.ie/chatnow/techsupport/

    Apologies for the delays incurred. 

    Thanks 

    Tracey 


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