Are Bank Of Ireland asking their customers to upload their ID?

Ally Dick

Got a letter supposedly  from Bank Of IrelandI asking to upload id yesterday. Is this genuine?

OldMrBrennan83

It is yes.

Ally Dick

It's very poorly done. Titled "Dear Customer". No mention of an account number. Contains a strange reference number. It's straight from the Ladybird book of Phishing

OldMrBrennan83

Ally Dick wrote: »

It's very poorly done. Titled "Dear Customer". No mention of an account number. Contains a strange reference number. It's straight from the Ladybird book of Phishing

I got it via email and post so check your email to see if you got one too.

Still haven't done it yet months later. Can't get the proof of address easily in these days of paperless billing so haven't bothered.

Bank of Ireland: Jennifer

Ally Dick wrote: »

Got a letter supposedly from Bank Of Ireland asking to upload id yesterday. Is this genuine?

Hi There,

Thanks for getting in touch with us.

[font=Calibri","sans-serif]We are currently requesting up to date Photo ID and proof of address from our customers as per Irish and EU law. These requests are being sent by email and post. If you are unsure of any email you have received claiming to be from bank of Ireland, please call the Customer Contact Team on 0818 200 399 for further assistance or see here.[/font]

Please feel free to get in touch with us if we can help you with anything else.
[font=Calibri","sans-serif]Many Thanks[/font]
[font=Calibri","sans-serif]Jen[/font]

allanpkr

Bank of Ireland: Jennifer wrote: »

Ally Dick wrote: »

Got a letter supposedly  from Bank Of Ireland asking to upload id yesterday. Is this genuine?

Hi There,

Thanks for getting in touch with us.

We are currently requesting up to date Photo ID and proof of address from our customers as per Irish and EU law. These requests are being sent by email and post. If you are unsure of any email you have received claiming to be from bank of Ireland, please call the Customer Contact Team on 0818 200 399 for further assistance or see here.

Please feel free to get in touch with us if we can help you with anything else.
Many Thanks
Jen

hi iv tried to get on your upload site ,but keep getting message  ..this page not found..  sent a message to b of ireland and was told to try a link .but that was same one im trying .????

TonyStark

What are the repercussions for the bank account user? There is no answer to this on any of the documentation received. 

I just have a mortgage account with you as I do my day to day banking with another Institution. Will this account fall into bad standing if I do not elect to give you another copy of my personal details. In accordance with data protection law the letter fails as there is no real reason given as to why you want this information and for what purposes it is being collected.

Are customers not compliant with the law if they elect not to give you details ? How is this enforceable? 

 

Bank of Ireland: Darren

TonyStark wrote: »

What are the repercussions for the bank account user? There is no answer to this on any of the documentation received. 

I just have a mortgage account with you as I do my day to day banking with another Institution. Will this account fall into bad standing if I do not elect to give you another copy of my personal details. In accordance with data protection law the letter fails as there is no real reason given as to why you want this information and for what purposes it is being collected.

Are customers not compliant with the law if they elect not to give you details ? How is this enforceable? 

 

Hi there,
Thanks for the question.
We are requesting this information from some customers because we are obliged under the Criminal Justice (Money Laundering and Terrorist Financing) Acts 2010 and 2013 to obtain and hold up to date identification documentation for all of our customers.
Thanks again,
Darren.  

Bank of Ireland: Darren

allanpkr wrote: »

Bank of Ireland: Jennifer wrote: »

Ally Dick wrote: »

Got a letter supposedly  from Bank Of Ireland asking to upload id yesterday. Is this genuine?

Hi There,

Thanks for getting in touch with us.

We are currently requesting up to date Photo ID and proof of address from our customers as per Irish and EU law. These requests are being sent by email and post. If you are unsure of any email you have received claiming to be from bank of Ireland, please call the Customer Contact Team on 0818 200 399 for further assistance or see here.

Please feel free to get in touch with us if we can help you with anything else.
Many Thanks
Jen

hi iv tried to get on your upload site ,but keep getting message  ..this page not found..  sent a message to b of ireland and was told to try a link .but that was same one im trying .????

Hi allanpkr,
Thanks for the message, I've replied to your message in relation to this on another thread.
Thanks again,
Darren.

TonyStark

Bank of Ireland: Darren wrote: »

Hi there,
Thanks for the question.
We are requesting this information from some customers because we are obliged under the Criminal Justice (Money Laundering and Terrorist Financing) Acts 2010 and 2013 to obtain and hold up to date identification documentation for all of our customers.
Thanks again,
Darren.  

Thanks Darren - doesn’t answer my question.

Sounds like a back peddling exercise for an institution that finds itself uncompliant with the law of the land.

Bank of Ireland: Darren

TonyStark wrote: »

Bank of Ireland: Darren wrote: »

Hi there,
Thanks for the question.
We are requesting this information from some customers because we are obliged under the Criminal Justice (Money Laundering and Terrorist Financing) Acts 2010 and 2013 to obtain and hold up to date identification documentation for all of our customers.
Thanks again,
Darren.  

Thanks Darren - doesn’t answer my question.

Sounds like a back peddling exercise for an institution that finds itself uncompliant with the law of the land.

Thanks for coming back to me.
Sorry that you're unhappy with the answer I've provided. If you contact our team on 0818 200 399 (or 0035312500399 if you're abroad) and the advisers there will be happy to have a look into your account and confirm to you if there would be any specific repercussions to you if this documentation is not presented.

Thanks again,
Darren.  

xii

Maybe it's required to sell our Mortgages on to vulture funds, I won't be providing any further information for a Mortgage taken out nearly 20 years ago.