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365 app

  • 28-11-2018 12:42pm
    #1
    linnersmurff
    Registered Users, Registered Users 2 Posts: 2 ✭


    I'm having problems logging onto the 365 app on my phone for the last few days.  Its saying that the login details are incorrect and the account may have been locked.  I can log on through a web browser though.


Comments

  • #2
    Bank of Ireland: Lorna
    Closed Accounts Posts: 423 ✭✭Bank of Ireland: Lorna


    Hi linnersmurff,

    Welcome to Boards!

    If you can log into our full website then your details are correct.

    Can you please try deleting the app and reinstalling it so see if this solves the issue?

    Let us know how you get on.

    Thanks,

    Lorna


  • #3
    linnersmurff
    Registered Users, Registered Users 2 Posts: 2 ✭linnersmurff


    Yes that worked Lorna. Thanks for your help

    Linda


  • #4
    Bank of Ireland: John
    Closed Accounts Posts: 204 ✭✭Bank of Ireland: John


    linnersmurff wrote: »
    Yes that worked Lorna. Thanks for your help

    Linda


    Hi Linda,

    Glad to hear you are back up and running with the App.

    If there is anything else we can help you with please do not hesitate to contact us here.

    Many Thanks.

    John


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