Contents missing from package

Kat1170

On Sat the 24th Nov I received a parcel from Sports Direct. It was burst open and two items were missing. I refused to take the parcel and informed the courier to return the parcel to the sender. I wrote this on his docket and he headed off.

Low and behold, the parcel is dumped at my house today 26th Nov stuck together with some tape with even more items missing from it. <SNIP>

I have contacted SD and Paypal re the missing/stolen items and looking for my money back.

Can't contact the courier firm as do not know which of their depot's it was delivered from and no phone numbers on their website anyway.

Am I correct in thinking the problem is between SD and the courier. Any advice ??



TIA Kat1170

MOD: Titled changed, Part snipped.

D3V!L

Kat1170 wrote: »

Can't contact the courier firm as do not know which of their depot's it was delivered from and no phone numbers on their website anyway.

Let Sports Direct sort it out, its up to them. Your contract is with the seller not the courier service.

Kat1170

I immediately stuck in a Paypal claim explaining what happened and sent an email to SD informing them that it was for them and the Courier company to sort out.

Courier must be pretty stupid to try to redeliver* a parcel that I had gone through on Sat because it was burst, only with even more items missing the this time.

*dumped :mad:

whiterebel

As D3V!L says, you need to contact SD. I would be interested to see what they have to say about this, expect some resistance. I think this is there is a reason that they get you to pick the courier company that it ships with, even through there is no choice, unless you pick it up from the warehouse. I've been wondering if they might blame the buyer as they "choose" the courier company. Let us know how you get on.

Kat1170

That's why I immediately put in a PayPal claim.

polarbearhead

Had a package go missing from sports direct last year, it was horrendous going by email, kept getting automated replies. Only got satisfaction when I Facebook messaged them

selous

Don't forget "you" signed for it too, when it was "delivered" Track it and see if there's a signature or if there was a refusal first or maybe courier stopped the transmit when you refused it if on the scanner, so it didn't register.
Did you send the tracking number to Pay-pal, so they could check it too?

kerry37

This happened to me a few weeks ago. Put in a pretty big order of training gear and when it came, package had been ripped open and 2 pairs of shorts missing. I had the package delivered to work and tbf to the guys they wouldn't have the time to check every package that comes in so they just signed for it. Now they were only a fiver but it was the principle of it.

I emailed sports direct with pics of every item, the ripped bag and my receipt, it did take a couple of days to reply but when they did they immediately said they'd refund me and I had a refund for the missing items paid back to my card within 10 days.

It's about as fair an outcome as I could have hoped for since I can't actually prove they were taken from the package but it was the way it was opened which looked suspicious.

crusier

Kat1170 wrote:

On Sat the 24th Nov I received a parcel from Sports Direct. It was burst open and two items were missing. I refused to take the parcel and informed the courier to return the parcel to the sender. I wrote this on his docket and he headed off.

Is the courier based in Co Galway ?

L1011

Moved to Couriers forum

Kat1170

crusier wrote: »

Is the courier based in Co Galway ?

I'm in Wicklow.

ED E

Fastfail innit?

Kat1170

ED E wrote:

Fastfail innit?

I couldn't possibly say

Graniteville

It's a very damning statement you make as the post title.


Do you have even a SHRED of evidence that "The Courier Stole from the package".

Several people handle it before it gets to the local courier. But sure state his/her guilt anyway without even the slightest bit of evidence.

Maybe a better title would be "items missing from package"

OldMrBrennan83

Graniteville wrote: »

It's a very damning statement you make as the post title.


Do you have even a SHRED of evidence that "The Courier Stole from the package".

Several people handle it before it gets to the local courier. But sure state his/her guilt anyway without even the slightest bit of evidence.

Maybe a better title would be "items missing from package"

It really sounds like they lifted stuff though.

Ficheall

Graniteville wrote: »

It's a very damning statement you make as the post title.


Do you have even a SHRED of evidence that "The Courier Stole from the package".

Several people handle it before it gets to the local courier. But sure state his/her guilt anyway without even the slightest bit of evidence.

Maybe a better title would be "items missing from package"

She said there was less stuff in the package the second time the courier came to her house than the first time..

Of course, the courier could have been robbed, it's true..

The Bishop Basher

I don’t buy from Sports Direct anymore Because of their choice of courier..

Had to go to the small claims court to get my money back last year so never again..

I’ve no doubt they’re a lot cheaper to use but they are killing their business..

Graniteville

Ficheall wrote: »

She said there was less stuff in the package the second time the courier came to her house than the first time..

Of course, the courier could have been robbed, it's true..

you call that proof?

Was the package open - did something fall out, how many people work in the depot.

With defamation laws very stringent here, I would not be accusing anyone of theft unless there was absolute proof

Signore Fancy Pants

Graniteville wrote: »

you call that proof?

Was the package open - did something fall out, how many people work in the depot.

With defamation laws very stringent here, I would not be accusing anyone of theft unless there was absolute proof

The package was delivered to the OP with a big rip and subsequently some irems were missing.

If it happened in the warehouse before the courier put the package in the van....wouldnt the courier report it or refuse to take it on the basis that they could end up liable?

If it was ok leaving the depot and not ok reaching the OP, the custodian of the package most likely unknowingly damaged it in transit or he opened it.

It is even more suspicious as the courier did not follow procedure and return the package to the sender...he redelivered it to the OP.

Not the actions of an innocent courier.

Kat1170

Did you brother to even read my post ???
Two items missing from parcel the first time delivery was attempted on Sat, three items missing the second time on Mon.

Who do you think did it, Pascal the Parsnip  ??

BTW the stole part refers to the third missing item, anyone could have taken the first two.

realitykeeper

Thievery pays in this country. If someone in a position of trust steals 400,000 euro from their place of work and they pretend they spent it all on the horses, they might get two years in jail (about 10 months with good behaviour). Not bad pay for 10 months. To earn and save that kind of money would take a lifetime for most people, judges with their high salaries do not seem to appreciate that.

Surely, the appropriate sentence for such a crime would be a lifetime of hard labour without parole.

Graniteville

Kat1170 wrote: »

Did you brother to even read my post ???
Two items missing from parcel the first time delivery was attempted on Sat, three items missing the second time on Mon.

Who do you think did it, Pascal the Parsnip  ??

BTW the stole part refers to the third missing item, anyone could have taken the first two.

Oh i read it alright and you jumped so high to a conclusion I'm surprised you didn't have snow on your head.

What I am saying, that unless you have absolute PROOF, you simply cannot make a blatant statement as you did.

If the courier was identified in any way you'd have a defamation suit on your hands.


You even said there was a slit in the bag - did another item fall out?

In any case its always the sender you make contact with and it is the sender who is responsible.

Kat1170

Only place it could fall out was in the courier van.

And as you can clearly see I made absolutely no mention of what courier company it was.

Cockadoodledoo

Are they penalised if the package is rejected or something???

I recently ordered items from another online store and the courier didn’t deliver it for almost 3 weeks despite it being on the van/off the van every day.. They “couldn’t find the address”, couldn’t use the eircode I gave or dial my mobile number either. God love them!

I requested that it be returned to the sender as I no longer needed it and they said okay, no problem. Case closed or so I thought.

Hey presto... following this conversation, they ignored my request and magically found my address within a day or two.

selous

They get paid per packet delivered, so if not delivered, not paid for it.

I'd love to know what signature was on it when it was delivered the day after she refused it, it did need a signature, if it was a SD packet,

I seen a courier yesterday throwing a packet on a doorstep yesterday and running back to his van, woman comes out of the house picks the packet up and starts waving at the guy he shouts at her, its grand, its signed for.....she shouts back it wasn't for her.....not even for the house, wrong road altogether, but yet he was happy to sign for it and leave it at the wrong place and drive off.

Cockadoodledoo

selous wrote: »

They get paid per packet delivered, so if not delivered, not paid for it.

I'd love to know what signature was on it when it was delivered the day after she refused it, it did need a signature, if it was a SD packet,

I seen a courier yesterday throwing a packet on a doorstep yesterday and running back to his van, woman comes out of the house picks the packet up and starts waving at the guy he shouts at her, its grand, its signed for.....she shouts back it wasn't for her.....not even for the house, wrong road altogether, but yet he was happy to sign for it and leave it at the wrong place and drive off.

Makes sense why they insist on delivering it then!

I have had things left on the doorstep... left on the wall and just out of pure luck saw it!

I’d love to know if they forge the recipients signature :P

Need a courier in AMA

ghostdancer

selous wrote: »

They get paid per packet delivered, so if not delivered, not paid for it.

I'd love to know what signature was on it when it was delivered the day after she refused it, it did need a signature, if it was a SD packet,

I seen a courier yesterday throwing a packet on a doorstep yesterday and running back to his van, woman comes out of the house picks the packet up and starts waving at the guy he shouts at her, its grand, its signed for.....she shouts back it wasn't for her.....not even for the house, wrong road altogether, but yet he was happy to sign for it and leave it at the wrong place and drive off.

Cockadoodledoo wrote: »

Makes sense why they insist on delivering it then!

I have had things left on the doorstep... left on the wall and just out of pure luck saw it!

I’d love to know if they forge the recipients signature :P

Need a courier in AMA

They 100% do. I've had packages apparently delivered to and signed for by me, with the online tracker showing a completely fake signature, and fake names/signatures of people who don't live/work at the delivery address, always by Fastway.

Just yesterday there was a package delivered and signed for by "James". There is no James that works here, and upon checking the CCTV, the van driver pulls up to the gate, tries to wedge the package into the postbox, can't, so leaves it on the ground underneath the postbox and drives off.

15mins later, according to the online tracker, it had been delivered and signed for by "James".

Del2005

Cockadoodledoo wrote: »

Makes sense why they insist on delivering it then!

I have had things left on the doorstep... left on the wall and just out of pure luck saw it!

I’d love to know if they forge the recipients signature :P

Need a courier in AMA

They get paid peanuts so you get the monkey service. The prices companies charge for delivery is too little and there is at least 2 other companies making a profit from the delivery, the driver ends up with next to nothing for the job so they don't care.

Kat1170

Just an update.

Went through all required by SD. Supplied photos, timings, signed statements. They kept dragging out everything to the last minute. They then said they were having trouble getting info from courier company, surprise, surprise. Told them that had nothing to do with me and if not sorted i would have to go ahead with Paypal claim.

They basically said that they weren't dealing with me anymore and to go through Paypal.

Sent a copy of all my correspondence with SD to PP including the last one where they basically said "nothing to do with us, feck off to PP then".

Had full refund in my account within 24 hours. Finished with SD, just not worth it for the couple of times I buy stuff there each year. Also won't be using anyone else who uses the same courier company.