Crazy download usage with eir

Tigerandahalf

Hi

I am just out of contract with eir.
I normally use about 500gb a month.
2 weeks into November I was about 200gb.

Today I checked on the myeir app and I have downloaded 1700gb!!

Something seriously wrong here with eir.

tsue921i8wljb3

Tigerandahalf wrote: »

Hi

I am just out of contract with eir.
I normally use about 500gb a month.
2 weeks into November I was about 200gb.

Today I checked on the myeir app and I have downloaded 1700gb!!

Something seriously wrong here with eir.

The my eir checker seems to be malfunctioning. If you click "view historical usage" underneath you should get a more accurate count.

Tigerandahalf

Jayden Sharp Mortal wrote: »

The my eir checker seems to be malfunctioning. If you click "view historical usage" underneath you should get a more accurate count.

That link is not on my 'myeir' app.

All I see for usage is 1700GB/unlimited.

tsue921i8wljb3

Tigerandahalf wrote: »

That link is not on my 'myeir' app.

All I see for usage is 1700GB/unlimited.

I don't use the app. If you log into https://my.eir.ie/ in a browser it should be there.

Tigerandahalf

You are spot on.
My usage there is only 330gb.

Thanks for the heads up. How can one rely on that app.

Spectactor

I had mobile hotspot on for about month.
Tesco billed me 701e. I called them saying that was mistake. Iam Tesco Mobile customer for 3 years. Its 1st issue like that. After spoke to man on helpcenter theh decided reduce my bil to 270e !!!

I said im not gonna pay a penny.

What may I suppose to do now ?

tsue921i8wljb3

Tigerandahalf wrote: »

You are spot on.
My usage there is only 330gb.

Thanks for the heads up. How can one rely on that app.

They are having something if a disaster with customer service at the minute. This is just another episode in the list I'm afraid.

Tigerandahalf

Jayden Sharp Mortal wrote: »

They are having something if a disaster with customer service at the minute. This is just another episode in the list I'm afraid.

What is the story with the closing of the eir boards forum? Pulled by eir?

tsue921i8wljb3

Tigerandahalf wrote: »

What is the story with the closing of the eir boards forum? Pulled by eir?

They are currently bringing back all customer service roles in-house. Lots of staff have been made redundant and rumours are that the changeover is not going smoothly. I assume the closure of the Talk To forum is related to that. Whether it returns remains to be seen.

https://www.rte.ie/news/business/2018/0911/993137-eir-to-bring-950-customer-service-jobs-back-in-house/

tuxy

Spectactor wrote: »

I had mobile hotspot on for about month.
Tesco billed me 701e. I called them saying that was mistake. Iam Tesco Mobile customer for 3 years. Its 1st issue like that. After spoke to man on helpcenter theh decided reduce my bil to 270e !!!

I said im not gonna pay a penny.

What may I suppose to do now ?

What was your download limit and how much did you use?
It was good of them to lower the bill by so much.

You can decide to not pay it and wait for the letters and phone calls form debt collectors. Your credit rating will probably take a hit over it.

rob808

Tigerandahalf wrote: »

Hi

I am just out of contract with eir.
I normally use about 500gb a month.
2 weeks into November I was about 200gb.

Today I checked on the myeir app and I have downloaded 1700gb!!

Something seriously wrong here with eir.

mine 2TB when it really only 800GB myeir seem mess up. my historical data seem bang on with the 800GB.

tuxy

rob808 wrote: »

mine 2TB when it really only 800GB myeir seem mess up. my historical data seem bang on with the 800GB.

historical is usually reasonably accurate but is 24-48 hours behind.