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Please help - going out of my mind with Curry's PC World customer service!!!!

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  • 20-11-2018 3:29pm
    #1
    Blue21
    Registered Users Posts: 5 ✭


    Hi, I would be so grateful for some advice/help!

    i'm trying to buy some large electrical items from Curry's PC world (an American fridge freezer, an oven and a dishwasher). I went to the carrickmines shop 2 weeks ago and spoke to a sales rep who helped me pick out the makes/models I would like to buy. I was waiting for the black Friday sale to buy them as the sales rep told me literally everything in the store would be discounted. she advised that instead of going to the shop on black Friday as it will be so busy and I am heavily pregnant, that I could reserve the items the day before the sale and buy them discounted on Friday.

    however, when I got home I went on the website just to figure out how I would go about reserving the items on Friday and it turns out none of them can actually be reserved! I have called Curry's customer service 6 times now over the last 2 weeks and each time I am put through to the English call centre and no one there can give me any help whatsoever!! they keep telling me they have sent an email to Carrickmines asking someone to call me but no one has called

    to make matters worse, I went on the UK website yesterday and the items I want to buy are hundreds of euro cheaper on the UK site. the oven is €300 cheaper and the fridge is €150 cheaper. Plus on the UK site a discount of £100 if you buy 2 kitchen items worth over £1000. if i bought the fridge and oven in the UK i would be saving over €550! this just seems incredibly unfair.

    i called Curry's customer service again but again no one can help or even give an explanation. they just told me that they cant price match the items and that the Irish prices are what i would have to pay.

    Can they do this? why are we charged so much more just because we are shopping from Ireland?

    I am at my wits end at this point! I know I should just shop elsewhere but I've been to Curry's and picked out the stuff I like. It will be hard for me to get to another shop before Friday as I work full time.

    if anyone has a suggestion as to how I could get in contact with the manager in Carrickmines I would be extremely grateful.

    thank you
    Tagged:


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    #2
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,845 Mod ✭✭✭✭L1011


    There is no point comparing to UK prices. Shipping, VAT differences, higher Irish wages, insurance etc etc all contribute to it.

    There are no store direct phone numbers published. The exact same stock is likely to be in DID and Power City for starters as goes picking stuff out again.


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    #3
    Johnnio13
    Registered Users Posts: 796 ✭✭✭Johnnio13


    they will price match too if you say it to them


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    #4
    hillbloom
    Registered Users Posts: 852 ✭✭✭hillbloom


    Be thankful at least you haven't parted with any money!!! If I were you I would buy elsewhere>


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    #5
    Blue21
    Registered Users Posts: 5 ✭Blue21


    I asked them to price match but they refused....


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    #6
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,845 Mod ✭✭✭✭L1011


    Blue21 wrote: »
    I asked them to price match but they refused....

    It has to be another Irish physical retailer. Not a UK price.


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    #7
    Xterminator
    Registered Users Posts: 4,718 ✭✭✭Xterminator


    compare to power city or harvey norman.ie.

    don't compare to UK. lower minimum wage; VAT is different, insurance is cheaper, larger island, bigger market, more savings.

    But if they are stressing you out, use a different vendor. Harvey Norman price match too. Use them.


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    #8
    Blue21
    Registered Users Posts: 5 ✭Blue21


    this is good to know re Harvey Norman

    thank you for your help!


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    #9
    coylemj
    Registered Users Posts: 25,353 ✭✭✭✭coylemj


    Consumer spending in the UK is down because of the uncertainty over Brexit but it's up in Ireland because the economy is doing well. All of which serves to widen even further the gap between UK and Irish prices.

    Grafton Group plc own Woodies and Chadwicks, their Irish revenue is a good proxy indicator of consumer spending here and that number is up 7.8% for the 10 months to the end of October compared to the same period in 2017. So I'd be extemely sceptical about claimed Black Friday discounts in Irish stores - why would any store discount in a booming economy just four weeks before Christmas? All they're doing is flogging obsolete or ageing stock to cash in on sales fever.


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    #10
    Mike3549
    Registered Users Posts: 933 ✭✭✭Mike3549


    Harvey norman not exactly match price.
    We bought an american style fridge freezer from DID. Harvey was cheaper, but DID had a 10% off promo in the shop and online (you had to enter a promo code which was all over their website) and that made DID cheaper in the end plus offered cheaper delivery. Harvey didnt want to hear a thing about the promo, just saw that original price is dearer on DID website, and didnt bother to negotiate the price. Maybe they thought we were some chancers, I dont know. Was never a fan of HN, usualy shop in DID and power city, they offer best price and service.


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