Bus Éireann Drivers to get Customer Service Training

Jamie2k9

https://www.thejournal.ie/bus-eireann-customer-service-4337563-Nov2018/

BUS ÉIREANN HAS issued a tender seeking to provide customer service training to its drivers.

In a bid to achieve its goal of making 2019 “the year of the customer”, the company said it wants a “step change” in its customer satisfaction levels.

devnull

To be honest, any customer facing business should have it as standard, pretty shocking it's not already there.

StreetLight

devnull wrote: »

To be honest, any customer facing business should have it as standard, pretty shocking it's not already there.

Nobody said it wasn't already there. Bus Éireann simply want to outsource that element of driver training to an operation which specialises in it.

Riskymove

StreetLight wrote: »

Nobody said it wasn't already there. Bus reann simply want to outsource that element of driver training to an
operation which specialises in it.

From the "article"

It said: “Bus reann has a requirement to have all its drivers and on occasion additional staff, trained or educated in best practice customer service.”


When approached for comment, a Bus reann spokesperson told TheJournal.ie: “Prior to operating a service all drivers receive induction training which includes yet is not limited to vehicle familiarisation, customer care as well as route training.

“To compliment this training Bus reann recently piloted a customer service training programme in Waterford in September 2018 with a specific focus on customer satisfaction

Ray Bloody Purchase