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Shared Account with Girlfriend / Cannot View Information Via 365

  • 13-11-2018 9:58am
    #1
    Neon Demon
    Closed Accounts Posts: 28 ✭


    Hi. My girlfriend and I set up a joint current account some years ago for paying bills, shopping etc. When my girlfriend logs into her 365 she can see it listed alongside her own current account and can manage it in just the same way. On the other hand, when I log-in to my 365 I can only see my own account. It's a joint account and I have my own debit card, yet I cannot exercise any control over it via 365. It's quite frustrating as I'm currently having to ask my girlfriend for her log-in details or to keep me up to date on the balance. I feel like I should also have full access to it via 365? Thanks.


Comments

  • #2
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    Neon Demon wrote: »
    Hi. My girlfriend and I set up a joint current account some years ago for paying bills, shopping etc. When my girlfriend logs into her 365 she can see it listed alongside her own current account and can manage it in just the same way. On the other hand, when I log-in to my 365 I can only see my own account. It's a joint account and I have my own debit card, yet I cannot exercise any control over it via 365. It's quite frustrating as I'm currently having to ask my girlfriend for her log-in details or to keep me up to date on the balance. I feel like I should also have full access to it via 365? Thanks.

    Hi Neon Demon,

    Thanks for getting in touch with us here on Boards.

    You should be able to add this account to your own personal 365 log in profile.
    Once you log in on the main website select  the "Manage Accounts" tab then select "Add your Account or Policy". You'll then be talked through adding this account on to your profile and once you've completed this process the account should show on your 365 online within three to five working days.

    Thanks again,
    Darren.


  • #3
    Neon Demon
    Closed Accounts Posts: 28 ✭Neon Demon


    Bank of Ireland: Darren wrote: »
    Neon Demon wrote: »
    Hi. My girlfriend and I set up a joint current account some years ago for paying bills, shopping etc. When my girlfriend logs into her 365 she can see it listed alongside her own current account and can manage it in just the same way. On the other hand, when I log-in to my 365 I can only see my own account. It's a joint account and I have my own debit card, yet I cannot exercise any control over it via 365. It's quite frustrating as I'm currently having to ask my girlfriend for her log-in details or to keep me up to date on the balance. I feel like I should also have full access to it via 365? Thanks.

    Hi Neon Demon,

    Thanks for getting in touch with us here on Boards.

    You should be able to add this account to your own personal 365 log in profile.
    Once you log in on the main website select  the "Manage Accounts" tab then select "Add your Account or Policy". You'll then be talked through adding this account on to your profile and once you've completed this process the account should show on your 365 online within three to five working days.

    Thanks again,
    Darren.
    Hi Darren,

    Got it done.

    Many thanks!


  • #4
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    Neon Demon wrote: »
    Bank of Ireland: Darren wrote: »
    Neon Demon wrote: »
    Hi. My girlfriend and I set up a joint current account some years ago for paying bills, shopping etc. When my girlfriend logs into her 365 she can see it listed alongside her own current account and can manage it in just the same way. On the other hand, when I log-in to my 365 I can only see my own account. It's a joint account and I have my own debit card, yet I cannot exercise any control over it via 365. It's quite frustrating as I'm currently having to ask my girlfriend for her log-in details or to keep me up to date on the balance. I feel like I should also have full access to it via 365? Thanks.

    Hi Neon Demon,

    Thanks for getting in touch with us here on Boards.

    You should be able to add this account to your own personal 365 log in profile.
    Once you log in on the main website select  the "Manage Accounts" tab then select "Add your Account or Policy". You'll then be talked through adding this account on to your profile and once you've completed this process the account should show on your 365 online within three to five working days.

    Thanks again,
    Darren.
    Hi Darren,

    Got it done.

    Many thanks!

    Perfect, thanks for letting us know and hope you have a good day.
    Darren.


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