uniting meteor bill disaster

kennypowers

I had the misfortune to ask eir to combine my mobile bill and broadband and phone into one bill.After almost 2 hours on the phone this was achieved.They now have the cheek to now say that my contract started on that date despite being with them for years .I have this rectified with the mobile and am in the process of switching but they refuse to change the broadband back to its original contract date.
Iv given up waiting listening to the same song on loop.

kennypowers

kennypowers wrote: »

I had the misfortune to ask eir to combine my mobile bill and broadband and phone into one bill.After almost 2 hours on the phone this was achieved.They now have the cheek to now say that my contract started on that date despite being with them for years .I have this rectified with the mobile and am in the process of switching but they refuse to change the broadband back to its original contract date.
Iv given up waiting listening to the same song on loop.

Bump.

eir: Tracey

kennypowers wrote: »

I had the misfortune to ask eir to combine my mobile bill and broadband and phone into one bill.After almost 2 hours on the phone this was achieved.They now have the cheek to now say that my contract started on that date despite being with them for years .I have this rectified with the mobile and am in the process of switching but they refuse to change the broadband back to its original contract date.
Iv given up waiting listening to the same song on loop.

Hi kennypowers, 

The broadband would automatically enter into a new contract when you bundle it. I'm afraid I would be unable to change this, I'm sorry it's not better news. 
 
Thanks

Tracey 

kennypowers

Thanks Tracey.
I have removed the mobile from the contract .I'm being charged over 110 Euros for broadband and phone .Can I switch to the new cheaper plan as an existing customer and if I'm unable to do so what are the contract termination fees.

eir: Tracey

kennypowers wrote: »

Thanks Tracey.
I have removed the mobile from the contract .I'm being charged over 110 Euros for broadband and phone .Can I switch to the new cheaper plan as an existing customer and if I'm unable to do so what are the contract termination fees.

Our loyalty team via 1901 will be able to explore all options with you and advise you on all. 

Thanks 

Tracey 

kennypowers

eir: Tracey wrote: »

Our loyalty team via 1901 will be able to explore all options with you and advise you on all. 

Thanks 

Tracey 

Thanks for your time .Calling 1901 won't be
something I will do again,they should call me and I'll put them on hold for six hours.Joke of a company .

eir: Tracey

kennypowers wrote: »

eir: Tracey wrote: »

Our loyalty team via 1901 will be able to explore all options with you and advise you on all. 

Thanks 

Tracey 

Thanks for your time .Calling 1901 won't be
something  I will do  again,they should call me and I'll put them on hold for six hours.Joke of a company .

I understand your frustration, I'm sorry I am unable to assist you further. 

Thanks

Tracey