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Closed Account Questions

  • 09-11-2018 10:26am
    #1
    IJS84
    Registered Users, Registered Users 2 Posts: 179 ✭✭


    Hi Team,

    I recently moved my sim only mobile to another provider abut still got billed a full month, this has been paid as per the DD.

    Can I get my account checked to see if I am due a refund on the over billed amount on account of moving providers.



    Thanks for your help


Comments

  • #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    IJS84 wrote: »
    Hi Team,

    I recently moved my sim only mobile to another provider abut still got billed a full month, this has been paid as per the DD.

    Can I get my account checked to see if I am due a refund on the over billed amount on account of moving providers.



    Thanks for your help

    Hi there,

    When cancelling or moving provider you are required to give 30 days notice or you would be charged for the months service.

    You will receive a final bill in the post and if you are in credit you will see a minus figure highlighted on the bill.

    Thanks,

    Sarah


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