Cannot get through phoning 1901 - Very frustrated

JohnCleary

I have been on a 25 euro month plan. eir have increased this to 35 per month.

This happened previously, without my consent. When I contacted eir, they reduced it again to 25 per month for 6 months. That was 9 months ago and i've been on the 35 euro plan for the past 3 months. This is too much for the service I am receiving. At the time I was advised to contact eir again in 6 months and they would reduce this again to 25 euro.

I have been trying for the past week to get through via 1901. Every time i've been cut off after 30 mins.

At this point, with such terrible customer service, I just want out.

Online / Facebook chat will not help in any way, i've tried this avenue. They state I must contact 1901, but I cannot get through via 1901.

WHAT'S GOING ON EIR? It may not mean anything as i'm only 1 customer, but you have lost me. eir is a disgrace, and i've never said that about any organisation before.

tuxy

The reps on here will link you to some nonsense about them having an unusually large number of calls to 1901 at the moment.

This is what's actually happening
https://www.irishtimes.com/business/technology/eir-to-insource-950-jobs-after-it-ends-call-centre-contract-1.3625758

I know it doesn't help but figured I'd at least give the real explanation before the reps come and give you a dishonest answer. 

gerard1970

See this thread on how to get to talk to somebody:

https://www.boards.ie/ttfthread/2057924065

1. Go the Comreg site and click on "Queries & Complaints". https://www.comreg.ie/queries-complaints.
2. Click on got a question. There's an option there to start a WebChat, but this wasn't working on Friday, so I just filled in the on-line form and laid out the facts, as I saw them.
3. When that was done, I then went to the eir Complaints page - https://www.eir.ie/complaints, clicked on "Log a Complaint" tab and clicked on the option to send an email.