Interesting convo with sky cancellations team

whomitconcerns

So...just called sky to cancel and rep insisted the below.

That the sky receiver cannot be used for any purpose after cancellation ie will be disabled

That the sky dish itself cannot be used for any purpose after cancellation ie will be completely disabled also

That bbc, etc cannot be received any more. Ie There is no Freesat available in Ireland.

Now I know this is all nonsense but she said sky started this 2 months ago and she was insistent.

I mean I have heard of sharp practices....But this takes the biscuit

The Cush

whomitconcerns wrote: »

So...just called sky to cancel and rep insisted the below.

That the sky receiver cannot be used for any purpose after cancellation ie will be disabled

Which Sky receiver are you using, SkyQ or Sky HD?

whomitconcerns

The Cush wrote: »

Which Sky receiver are you using, SkyQ or Sky HD?

Sky hd. Box is about 5 years old

Samuel T. Cogley

You own the Sky dish by virtue of it being attached to your home, it becomes a fixture. What the little darling has got confused with is SkyQ and the wide band LNBs. I suspect her superiours are not going to disabuse her of those silly notions.

Seriously half the stuff that floats around that place got made up one day and just became 'fact' over time.

In fairness they don't guarantee FTA will work on the Sky+ boxes after a cancellation but that's different.

BuzzG

Are they really that desperate to keep customers that they would spin out miss truths like that. Perhaps if they made their plans more compelling and reduced the costs to customers they might actually be able to retain customers. Being a bit more generous to customers that have been with them for a period of years wouldn't go astray either. They always seem to go after the new customers but forget their existing customers. Just my two cents worth and my experience with Sky. We left them many years ago and never looked back.

Samuel T. Cogley

BuzzG wrote: »

Are they really that desperate to keep customers that they would spin out miss truths like that. Perhaps if they made their plans more compelling and reduced the costs to customers they might actually be able to retain customers. Being a bit more generous to customers that have been with them for a period of years wouldn't go astray either. They always seem to go after the new customers but forget their existing customers. Just my two cents worth and my experience with Sky. We left them many years ago and never looked back.

In fairness to Sky they're going from strength to strength in regards to profitability and IIRC subscriber numbers. From a purely business perspective they'd be bonkers to change a working business plan.

Their 'retentions' teams have always been over zealous, but again they seem to get results. Really though there should be a regulator stepping in on this but there isn't one.

SoupyNorman

I was thinking of cancelling to however the alternative is Eir however my monthly bill would be almost half.

FTTH was enabled recently on the pole outside my home(rural location), Im currently paying €55 pm to a fixed wireless internet provider and approx. €70 pm to Sky what with multi-room and HD etc.

With FTTH now available Eir can offer TV/BB and home phone for less than €80. Sky said they ‘DON’T BUNDLE’ TV with FTTH as FTTH is a premium product and is priced separately.

I like Skys product, it just works however they quoted me €55 for adding in internet. Whats more Eir will charge me €55 for the first 6 months then 80 thereafter.

It’s a lot of cash…but Eir?

icdg

To be fair, if you have Sky Q you do have to swap the LNB for a normal one before you can use the dish for FTA. (Unless you managed to get a hybrid LNB installed).

To be less fair, this isn’t the first time I’ve heard this myth pedalled, even before Sky Q came along (or the ridiculous notion that free to air TV is somehow illegal). Sky have for a while now thought of the themselves as a cable company rather than a broadcaster, even though their system is still satellite.

But some day, in the future, they possibly will move to a wired solution, delivering content over the internet. They’ve already talked about this in other markets. When that day comes expect the range of channels to be delivered to be more like Virgin or eir’s than the wide range of FTA services we get on Sky at present.

The high horse brigade

icdg wrote: »

But some day, in the future, they possibly will move to a wired solution, delivering content over the internet. They’ve already talked about this in other markets. When that day comes expect the range of channels to be delivered to be more like Virgin or eir’s than the wide range of FTA services we get on Sky at present.

I'm pretty sure they're already offering dishless installs. It was announced a while back

micks_address

They are barefaced liars.. I was on for half an hour last week cancelling and being told there were no offers and I'd be stupid to cancel only to be put through to a mythical direct debit cancellation guy who offered me 35 percent off my bill. I was amazed at the brazen approach of the sales person

ArthurG

The high horse brigade wrote: »

I'm pretty sure they're already offering dishless installs. It was announced a while back

Really? In Ireland?

The high horse brigade

ArthurG wrote: »

Really? In Ireland?

It was announced in the UK as coming this soon a long time ago. I expected it to be here by now
https://www.bbc.co.uk/news/amp/technology-38756577

Gerry Wicklow

icdg wrote: »

...
To be less fair, this isn’t the first time I’ve heard this myth pedalled, even before Sky Q came along (or the ridiculous notion that free to air TV is somehow illegal)....

I had a similar chat with a Sky rep before. Fully convinced that UK FTA was illegal. By the time we had finished talking, she wanted to know where to buy a combo box so she could ditch Sky herself

whomitconcerns

Op here, forgot to add her other points

It's 2-300 for a saorview box and that that wasn't available via satellite anyway and only option left was analogue and that's gone.

Oh and as mentioned they own the satellite so they block any Freesat to former subscribers.

So most people sign back up in a month when they find out she's right she claimed.

Not joking she actually said all the above in increasing frustration while I told her it wasn't the case and to cancel me anyway.

Plumbthedepths

It's nearly easier to get away from Scientology than Sky.

icdg

The high horse brigade wrote: »

I'm pretty sure they're already offering dishless installs. It was announced a while back

Not formally launched in any market as of June, and certainly not launched as of now in the U.K. or Ireland. My understanding is that their plan now is to target Italy and Austria in the first instance - there may already have been trials in Italy.

muffler

I ditched Sky 2 years ago and just last week a Sky agent rang making an offer to come back to Sky TV. As my contract with Eir is up I asked him about TV and fibre BB and he tells me that €54.50 is the best he can do it for. I told him he was wrong as it was advertised at €50 on their promotional material including TV ads. He told me I couldnt get it at that as I was a returning customer and not a new customer.

Most people who have had Sky in the past and left will know that you are classed as a new customer again after 12 months and are therefore eligible to avail of new customer offers. But yer man was having none of it and says I would never be classed as a new customer and went further by saying that they actually had a "big meeting" the day before about this very point ... returning customer v new customer and the outcome was that ex. customers would never ever be classed as new customers nor allowed to avail of associated offers.

Its pathetic that they have to stoop to telling lies in an attempt to screw someone for an extra €4.50 a month.

Sleeper12

The high horse brigade wrote:

It was announced in the UK as coming this soon a long time ago. I expected it to be here by now

They have been promising me HDR on Sky Q for two years now. With Sky things arrive when they arrive