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this months bill

thehorse · 2018-11-07 11:29:47

so, 2 things here.... 1.I had no phone service for 2 weeks and Eir told me i would be compensated for it in that my bill would be reduced.....it hasnt been. 2.I updated my direct debit details on myeir on Sept 17th and in Oct, the DD didnt get paid due to an error on the Eir system. I called up and we rectified the issue.…

07-11-2018 11:29am

#1

thehorse

Registered Users, Registered Users 2 Posts: 733 ✭✭✭

Join Date: July 2008

Posts: 659

so, 2 things here....

1.I had no phone service for 2 weeks and Eir told me i would be compensated for it in that my bill would be reduced.....it hasnt been.
2.I updated my direct debit details on myeir on Sept 17th and in Oct, the DD didnt get paid due to an error on the Eir system. I called up and we rectified the issue.

I now get my bill and i see that you are charging me nearly €20 for an unpaid DD EVEN THOUGH THE PROBLEM WAS ON YOUR SIDE, NOT MINE.!!

I've been phoning for 2 days to try and speak with someone in billing and am unable to get through, im constantly in a queue.

I will CANCEL my DD as Eir have been messing me around for months now and im tired of it if things dont change.

**update** have FINALLY been on to Eir billing and issue resolved

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