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Last bill was in credit

  • 06-11-2018 9:08am
    #1
    frash
    Registered Users, Registered Users 2 Posts: 2,593 ✭✭✭


    Hi there,

    I recently left Eir mobile to move to a competitor.

    I received a "bill" (my last one) and it's for a negative amount (-€44.81).

    I was expecting a refund but haven't gotten one.
    Can someone please advise?

    Thanks,

    Frank


Comments

  • #2
    paul64
    Registered Users, Registered Users 2 Posts: 127 ✭✭paul64


    You need to ring them up for them to issue a refund. madness you dont need to ring them for them to take it


  • #3
    frash
    Registered Users, Registered Users 2 Posts: 2,593 ✭✭✭frash


    paul64 wrote: »
    You need to ring them up for them to issue a refund. madness you dont need to ring them for them to take it
    Thanks
    Will wait for an official response but if that's the case then it's daft alright!


  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    frash wrote: »
    Hi there,

    I recently left Eir mobile to move to a competitor.

    I received a "bill" (my last one) and it's for a negative amount (-€44.81).

    I was expecting a refund but haven't gotten one.
    Can someone please advise?

    Thanks,

    Frank
    Hi frash, 

    The refund should automatically process 30 days after the final bill, if you are outside this timeframe our customer care team via 1901 will be able to arrange this for you and advise you on all. 

    Thanks 

    Tracey 


  • #5
    frash
    Registered Users, Registered Users 2 Posts: 2,593 ✭✭✭frash


    eir: Tracey wrote: »
    frash wrote: »
    Hi there,

    I recently left Eir mobile to move to a competitor.

    I received a "bill" (my last one) and it's for a negative amount (-€44.81).

    I was expecting a refund but haven't gotten one.
    Can someone please advise?

    Thanks,

    Frank
    Hi frash, 

    The refund should automatically process 30 days after the final bill, if you are outside this timeframe our customer care team via 1901 will be able to arrange this for you and advise you on all. 

    Thanks 

    Tracey 
    thanks - will give it another while as the invoice is dated 10/10/18


  • #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    frash wrote: »
    eir: Tracey wrote: »
    frash wrote: »
    Hi there,

    I recently left Eir mobile to move to a competitor.

    I received a "bill" (my last one) and it's for a negative amount (-€44.81).

    I was expecting a refund but haven't gotten one.
    Can someone please advise?

    Thanks,

    Frank
    Hi frash, 

    The refund should automatically process 30 days after the final bill, if you are outside this timeframe our customer care team via 1901 will be able to arrange this for you and advise you on all. 

    Thanks 

    Tracey 
    thanks - will give it another while as the invoice is dated 10/10/18
    No problem at all. If you still haven't received it after the 10th our customer care team will be happy to help you. 

    Thanks 

    Tracey 


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  • #7
    paul64
    Registered Users, Registered Users 2 Posts: 127 ✭✭paul64


    yOU WONT RECEIVE IT YOU WILL HAVE TO RING THEM 


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