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Is it possible for me to query why my bill has increased?

  • 05-11-2018 11:41pm
    #1
    bobbysands81
    Registered Users, Registered Users 2 Posts: 7,218 ✭✭✭


    Tried logging in to myeir.ie but you’re having technical difficulties.

    Tried ringing but you don’t answer phones after 6pm. Tried ringing whilst in work but got told that wait time was st least 30 minutes.

    Logged onto chat... but nobody joined me.

    Tried social media but you close that at 8pm.

    Would it be possible to actually get a copy of my bill so I can see why the price of my broadband has gone up?

    Thanks.


Comments

  • #2
    Grumpypants
    Registered Users, Registered Users 2 Posts: 8,085 ✭✭✭Grumpypants


    Mine went up also, by just over a Euro. If there was an increase it wasn't communicated properly. 

    Myeir is completely broken too. 


  • #3
    bobbysands81
    Registered Users, Registered Users 2 Posts: 7,218 ✭✭✭bobbysands81


    Mine has gone up by €40!

    I’m sure there’s an explanation as to why but I just can’t get it!!!


  • #4
    Grumpypants
    Registered Users, Registered Users 2 Posts: 8,085 ✭✭✭Grumpypants


    Finally got logged in, found the issue with the increase. I sent a text that included a smily face. So it was sent as an MMS not an SMS. Charged 25 cent a text! 

    I've sent buckets of MMS messages previously and never got charged, wonder is this a new policy. If it is, it has to be one of the scummiest moves yet. 


  • #5
    bobbysands81
    Registered Users, Registered Users 2 Posts: 7,218 ✭✭✭bobbysands81


    I still can’t log in although it’s seems to be trying harder to log me in that yesterday.

    35 minutes waiting for someone from Chat to join me.

    32 minutes on hold to 1901.


  • #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    bobbysands81 wrote: »
    Tried logging in to myeir.ie but you’re having technical difficulties.

    Tried ringing but you don’t answer phones after 6pm. Tried ringing whilst in work but got told that wait time was st least 30 minutes.

    Logged onto chat... but nobody joined me.

    Tried social media but you close that at 8pm.

    Would it be possible to actually get a copy of my bill so I can see why the price of my broadband has gone up?

    Thanks.
    Hi bobbysands81, 

    I understand your frustration here, there are long waiting times getting through to our customer care agents at the moment. Apologies for the delays incurred. 

    There were issues with the my eir service, however, this is now been resolved so you should be able to get on now. You can view update's here

    If you have any queries on the bill, our customer care team via 1901 will be able to assist you. 

    Thanks 

    Tracey 


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