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Eir fibre 2.4G not working

  • 05-11-2018 03:56PM
    #1
    Ghekko
    Closed Accounts Posts: 942 ✭✭✭


    We have eir fibre broadband, using F2000 modem. In recent weeks only the 5G is working. While our apple devices are ok to use this, we have a printer and android phone which only work using 2.4G. I have reset the modem, turned it off etc but to no avail. Can you please suggest how we can get it working again.
    Many thanks.


Comments

  • #2
    tuxy
    Closed Accounts Posts: 14,980 ✭✭✭✭tuxy


    Go to http://192.168.1.254 in a browser. Login and make sure 2.4ghz is enabled.
    If it's enabled and you can't use it then it sounds like the f2000 is faulty and Eir will need to send you a new one.


  • #3
    Ghekko
    Closed Accounts Posts: 942 ✭✭✭Ghekko


    Thank you tuxy. I tried that and it's just saying no device connected to 2.4Ghz. When we try to connect it's just not working. All apple devices are listed as connected to 5Ghz. Poor son is going mad as he has android phone. Hopefully will get it sorted soon.


  • #4
    will56
    Registered Users, Registered Users 2 Posts: 1,043 ✭✭✭will56


    Ghekko wrote: »
    Thank you tuxy. I tried that and it's just saying no device connected to 2.4Ghz.  When we try to connect it's just not working. All apple devices are listed as connected to 5Ghz.  Poor son is going mad as he has android phone. Hopefully will get it sorted soon.
    I had this problem as well and ended up having to get a new router sent out. Took a long chat with Tech support to get it sorted though.

    Oh and if they are sending a new one, someone needs to be there to hand back the old router (they neglected to tell me this on the phone !!)


  • #5
    Ghekko
    Closed Accounts Posts: 942 ✭✭✭Ghekko


    Thanks will56. Got through today and they are sending a new modem.


  • #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Ghekko wrote: »
    We have eir fibre broadband, using F2000 modem. In recent weeks only the 5G is working.  While our apple devices are ok to use this, we have a printer and android phone which only work using 2.4G.  I have reset the modem, turned it off etc but to no avail.  Can you please suggest how we can get it working again.
    Many thanks.
    Hi Ghekko, 

    I'm glad to hear you got this sorted. If you have any further issues with your broadband service our support team on 1890 260 260 will be able to assist you. 

    Thanks 

    Tracey


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