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Your € cashback loyalty reward

  • 05-11-2018 3:34pm
    #1
    Higgsy
    Registered Users, Registered Users 2 Posts: 139 ✭✭


    Hi eir team.

    I renewed my contract with Eir mid to late September and as part of this renewal I was offered a cashback loyalty award within 30 days of renewal.  I have yet to receive this cashback.  Is this something which can be looked into?

    I did receive an email on the 27th of September with the details:

    <<
    [font=Arial, sans-serif]Thank you for choosing to stay with eir. Being with eir has its rewards and they don’t come much better than cash back to spend as you wish.

    You will be eligible to receive your cash back bonus after the standard 14 day cooling off period has passed and you receive the email from our promotional partner, Win Win, detailing the next steps involved in redeeming your cash back bonus. You’ll get this email within 30 days of renewing your bundle. Follow the instruction in the email to claim your bonus. Simple as that! 

    [/font]
    >>

    Can you confirm if you can assist me in sorting this out please?


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Higgsy wrote: »
    Hi eir team.

    I renewed my contract with Eir mid to late September and as part of this renewal I was offered a cashback loyalty award within 30 days of renewal.  I have yet to receive this cashback.  Is this something which can be looked into?

    I did receive an email on the 27th of September with the details:

    <<
    [font=Arial, sans-serif]Thank you for choosing to stay with eir. Being with eir has its rewards and they don’t come much better than cash back to spend as you wish.

    You will be eligible to receive your cash back bonus after the standard 14 day cooling off period has passed and you receive the email from our promotional partner, Win Win, detailing the next steps involved in redeeming your cash back bonus. You’ll get this email within 30 days of renewing your bundle. Follow the instruction in the email to claim your bonus. Simple as that! 

    [/font]
    >>

    Can you confirm if you can assist me in sorting this out please?
    Hi Higgsy, 

    I'm sorry to hear that you have still not received this offer.

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

    Thanks

    Tracey 


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