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Online chat woes

  • 02-11-2018 3:22pm
    #1
    Toastytoes
    Registered Users, Registered Users 2 Posts: 435 ✭✭


    Genuine question- is understanding English a requirement to work on your online chat team?

    This person didn’t have a clue what I was asking.

    I feel like it has to be April fools day and I hadn’t noticed! This couldn’t be the actual standard of your online chat service?!!


Comments

  • #2
    tuxy
    Closed Accounts Posts: 14,983 ✭✭✭✭tuxy


    Don't be so lazy, go take night classes in Hindi and contact chat again. 


  • #3
    cencglob
    Registered Users, Registered Users 2 Posts: 78 ✭✭cencglob


    I've had this too, it seems their "agents" in India are juggling multiple chats at the same time, simply eir are by a long pile the worst company for customer service, if that was not bad enough their Irish reps have no shame about it. They are the modern day version of the council worker leaning on his shovel all day. 


  • #4
    tuxy
    Closed Accounts Posts: 14,983 ✭✭✭✭tuxy


    Yeah, I contacted them two days ago for help with my voip. The rep accidentally sent me messages that were for other customers, they are trying to deal with too many people at the same time. Probably understaffed at all levels of customer care. 


  • #5
    somebody_else
    Registered Users, Registered Users 2 Posts: 972 ✭✭✭somebody_else


    Toastytoes wrote: »
    Genuine question- is understanding English a requirement to work on your online chat team?

    This person didn’t have a clue what I was asking.

    I feel like it has to be April fools day and I hadn’t noticed! This couldn’t be the actual standard of your online chat service?!!
    How you managed to get to the chat !!!

    I open chat at around 10am and closed page at 6pm still without any contact from eir.

    And it was on Thursday !

    Tom


  • #6
    Toastytoes
    Registered Users, Registered Users 2 Posts: 435 ✭✭Toastytoes


    somebody_else wrote: »
    How you managed to get to the chat !!!

    I open chat at around 10am and closed page at 6pm still without any contact from eir.

    And it was on Thursday !

    Tom

    As far as I can see you were as well off not chatting to anyone for all the help they are.


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  • #7
    somebody_else
    Registered Users, Registered Users 2 Posts: 972 ✭✭✭somebody_else


    Toastytoes wrote: »
    somebody_else wrote: »
    How you managed to get to the chat !!!

    I open chat at around 10am and closed page at 6pm still without any contact from eir.

    And it was on Thursday !

    Tom

    As far as I can see you were as well off not chatting to anyone for all the help they are.
    surprise surprise but I did.

    Meantime I was on hold for 40 min calling support line.

    Went to the shop where been told to call the other shop I switch to eir as they f...k up it.

    The other store do not pick up at all and their mailbox is full.

    anyhow support from eir is not existent 

    Tom


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