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Removal of FUP Cap

  • 02-11-2018 12:04pm
    #1
    Decoda
    Registered Users, Registered Users 2 Posts: 981 ✭✭✭


    Hi,

    On the 28th of September I called EIR to request the FUP Cap be removed. I was told that the only way to facilitate my request was to temporarily upgrade my contract for 24 hrs and then drop back down to my original contract. I asked would this affect my contract length but was assured that it would not affect the length and that my contract date would remain the same. This has not been the case and my contract has been extended for 18 months. I would like my contract to be altered back to my original date as at no stage did I agree to this extension and was categorically assured that this would not happen.

    I have tried to contact you by phone today but so far been on hold for 35 miminutes with no sign of getting through. I would appreciate if someone could look at this issue for me please.

    D.


Comments

  • #2
    Decoda
    Registered Users, Registered Users 2 Posts: 981 ✭✭✭Decoda


    ok so 53 minutes on hold before I talked to customer service. another 7 minutes on hold while the girl went off to look at my account. when she came back she assured me that my contract has been restored back to the original date prior to the fup being removed. I'm just posting this here so that I have a record of the time and date of the call because I am extremely sceptical that this will happen. 


  • #3
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    Decoda wrote: »
    Hi,

    On the 28th of September I called EIR to request the FUP Cap be removed. I was told that the only way to facilitate my request was to temporarily upgrade my contract for 24 hrs and then drop back down to my original contract. I asked would this affect my contract length but was assured that it would not affect the length and that my contract date would remain the same. This has not been the case and my contract has been extended for 18 months. I would like my contract to be altered back to my original date as at no stage did I agree to this extension and was categorically assured that this would not happen.

    I have tried to contact you by phone today but so far been on hold for 35 miminutes with no sign of getting through. I would appreciate if someone could look at this issue for me please.

    D.
    Hi there Decoda

    I'm glad to hear that they could do this for you after. Unfortunately this is not something that we would be able to assist you with so if they changed your contact end date and this is not what you agreed to, call 1800503303 directly and request to speak to a Team Leader so they can adjust this

    -Kyle


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