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Number not ported over correctly

  • 31-10-2018 10:01pm
    #1
    Zhane
    Registered Users, Registered Users 2 Posts: 1,156 ✭✭✭


    Hey,

    I got a new SIM card the other day from store. Brand new number and I called customer services a couple of days later as I was keeping my number from Three. It seems that it’s kind of ported over. I can call out but can’t receive calls, I can’t receive text messages but data is working. iPhone has been updated with my number, iMessage is trying to activate with the new number

    I don’t fancy sitting on hold with customer service for an hour again, can you take a look into this and advise please. Let me know what details you need


Comments

  • #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi Zhane,
    Unfortunately we do not deal with number ports here therefore would not have visibility to see this.

    I would recommend calling to youer nearest eir store or calling customer care on 1800 69 00 00.

    Thanks,

    Sarah


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