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Loyal Customer but newbies get the discounts?

  • 31-10-2018 6:26pm
    #1
    edenbridge146
    Registered Users, Registered Users 2 Posts: 153 ✭✭


    Hi there

    I've been an EIR Customer now for the best part of 12 years. 
    I am a good customer and pay my bill on time every month
    However i'm somewhat underwhelmed after i contacted the EIR office today to be told that i still have to pay 59.99 plus VAT  for the broadband and home phone bundle - but this only applies to new customers 
    Virgin have recently installed in my area and to be honest i can't see a reason to stay with EIR. Virgin offer 39 Euro a month for broadband and landline for 6 months and this is on a Fibre Optic cable from the cabinet - whereas EIR only run fibre to the cabinet
    Is there anything that EIR can do for me ?


Comments

  • #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi there,

    I completely understand your frustration and apologise that we were unable to provide you with a better offer. Our plans and promotions are subject to change and availability therefore we would only be able to offer what is currently available for existing customers.

    Thanks,

    Sarah


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