No outage updates on Irish Water website

fergus041

Hi
We have experienced reduced pressure last sat night in clogherhead,Co.louth and no water all day Sunday (except briefly for 1 hrs. late Sun night, reduced pressure).
It is now Monday morn. and still no water.
The only info from Irish Water is that they are experiencing "reservoir issues" and no updates on progress or estimate time it will be fixed.
This lack of information is not acceptable as it does not require much effort to provide an update so at least customers can plan around it.

Irish Water: Allanah

Hi fergus041,

Thanks for getting in touch.

We're very sorry for the inconvenience. We've received an update this morning that these works are now complete and the supply should begin to return to all affected areas. 

Thanks,
Allanah

passremarkable

Is water off in mullingar area?

Irish Water: Mairead

Hi passremarkable,

passremarkable wrote: »

Is water off in mullingar area?

If you are experiencing a supply disruption to your cold, kitchen tap, please send a PM with your name, address and contact number and we can look into this:

- Name;
- Address; and
- Contact number.

Thanks,
Mairead

passremarkable

Irish Water: Mairead wrote: »

Hi passremarkable,


If you are experiencing a supply disruption to your cold, kitchen tap, please send a PM with your name, address and contact number and we can look into this:

- Name;
- Address; and
- Contact number.

Thanks,
Mairead

Il give ye a ring

Irish Water: Mairead

Hi passremarkable,

passremarkable wrote: »

Il give ye a ring

We hope this is resolved for you shortly and you can check for any updates we received in the area on our website here.

Thanks,
Mairead

Goldenquick

No water in Oldcastle, Co. Meath this morning, (some areas). We had a letter on 16th October saying it would be off Friday 19th October fair enough, upgrading is needed,  the following week on  Mondayevening, a young worker knocked on our door to say that the water would be going of the following morning until the Fri. 

I rang Irish Water who told me it would be off the Monday & Tuesday. It was off one day only which was great. 

This morning however, it is off again. I looked on your website & it doesn't give our area as being off. The lack of communication is appalling. I am disabled & my disability requires me to do a lot of washing, personally & clothing wise. I am left now with no idea when the water will be back on & no water supply. 
Clear communication would be very welcome.

Irish Water: Mairead

Hi Goldenquick,

Goldenquick wrote: »

No water in Oldcastle, Co. Meath this morning, (some areas). We had a letter on 16th October saying it would be off Friday 19th October fair enough, upgrading is needed,  the following week on  Mondayevening, a young worker knocked on our door to say that the water would be going of the following morning until the Fri.

I rang Irish Water who told me it would be off the Monday & Tuesday. It was off one day only which was great.

This morning however, it is off again. I looked on your website & it doesn't give our area as being off. The lack of communication is appalling. I am disabled & my disability requires me to do a lot of washing, personally & clothing wise. I am left now with no idea when the water will be back on & no water supply.
Clear communication would be very welcome.

We're very sorry to hear you have had this experience and would like to apologise for any inconvenience caused.

There are works occurring in the Oldcastle area today and tomorrow which may affect your supply. You can see more on this here.

Further to this, we recommend you sign up for our Vulnerable and Priority register, where you will be contacted about any supply disruptions that may affect you.

You can apply for this here.

We hope this is resolved for you shortly.

Kind regards,
Mairead

Goldenquick

Irish Water: Mairead wrote: »

Hi Goldenquick,


We're very sorry to hear you have had this experience and would like to apologise for any inconvenience caused.

There are works occurring in the Oldcastle area today and tomorrow which may affect your supply. You can see more on this here.

Further to this, we recommend you sign up for our Vulnerable and Priority register, where you will be contacted about any supply disruptions that may affect you.

You can apply for this here.

We hope this is resolved for you shortly.

Kind regards,
Mairead

Thank you for that information Mairead.

Irish Water: Agata

Hi Goldenquick,

You are very welcome and I will be sure to pass on your thanks onto Mairead.:)

Please feel free to get in touch again, should you have any other queries.

Have a nice day,
Agata

AddisonD

No water at R35 C924 near Rahan, freezing my bits off and no water to make a cup of tea. It was supposed to be switched on yesterday but as usual the website has no useful information WTF!

Irish Water: Agata

AddisonD wrote: »

No water at R35 C924 near Rahan, freezing my bits off and no water to make a cup of tea. It was supposed to be switched on yesterday but as usual the website has no useful information WTF!

Hi AddisonD,

We are sorry for any inconvenience this has caused you.

If your cold kitchen tap is still affected please PM us the following details:

- Name;
- Address;
- Contact number

Thanks,
Agata