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Engineer no show

  • 26-10-2018 4:02pm
    #1
    s7ryf3925pivug
    Closed Accounts Posts: 4,007 ✭✭✭


    An engineer was supposed to come out today to connect FttH. Nobody came, or updated us.

    Tried calling. Half an hour later and well into the second loop of your call waiting music it was 5.00 and I decided nobody was going to answer.


Comments

  • #2
    s7ryf3925pivug
    Closed Accounts Posts: 4,007 ✭✭✭s7ryf3925pivug


    They rescheduled the call without talking us late that day. My wife received an email update.

    It was rescheduled for today. There is no sign of them. I passed a KN van on my way to work near enough our house. It looked like they might be lost. 

    They came out to activate Sky DSL last week and had not been given the eircode but had my wife's number. [The engineer advised us we could get FttH instead.] Do you give engineers eircode and contact details? We don't have a house number so it is possible they might have trouble locating us... Can you make sure they do install it today? The no-show is stressful and inconvenient as it means my wife has to stay at home the whole day and the dog kept in as the gate is open. It also interfered with my work on Friday as I was working from home with the expectation of having broadband set up by lunchtime.


  • #3
    s7ryf3925pivug
    Closed Accounts Posts: 4,007 ✭✭✭s7ryf3925pivug


    Came. Said they needed a cherry picker. Couldnt get one. Said someone should have come and seen that on Friday so they could do it yesterday. Left again. Nothing scheduled. Five working days now. Supposed to be installed within 3-5 working days. 

    Five days and no response here also. I thought paying a premium to use eir over a competitor would result in better services in situations like this. 


  • #4
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    Mila Salty Emerald wrote: »
    Came. Said they needed a cherry picker. Couldnt get one. Said someone should have come and seen that on Friday so they could do it yesterday. Left again. Nothing scheduled. Five working days now. Supposed to be installed within 3-5 working days. 

    Five days and no response here also. I thought paying a premium to use eir over a competitor would result in better services in situations like this. 
    Hi there Mila Salty Emerald

    I would suggest contacting Open eir directly at <snip-outdated number> or 1800303733 so that they can confirm you appoinment with you

    -Kyle


  • #5
    s7ryf3925pivug
    Closed Accounts Posts: 4,007 ✭✭✭s7ryf3925pivug


    eir: Kyle wrote: »
    Hi there blergh

    I would suggest contacting Open eir directly at <snip-outdated number>or 1800303733 so that they can confirm you appoinment with you

    -Kyle
    I did this. The person I spoke was unable to say when it would be done. They put me through to KN Networks. I stayed on hold for a while, then left a voice message asking them to call us back today. They didn't call back.


  • #6
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    Mila Salty Emerald wrote: »
    eir: Kyle wrote: »
    Hi there Mila Salty Emerald

    I would suggest contacting Open eir directly at <snip-outdated number>or 1800303733 so that they can confirm you appoinment with you

    -Kyle
    I did this. The person I spoke was unable to say when it would be done. They put me through to KN Networks. I stayed on hold for a while, then left a voice message asking them to call us back today. They didn't call back.
    So sorry to hear this Mila Salty Emerald. Unfortunately, they will be the only department that will be able to assist with any appointments

    -Kyle


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  • #7
    s7ryf3925pivug
    Closed Accounts Posts: 4,007 ✭✭✭s7ryf3925pivug


    The engineer came out. The pole is derelict and leaning dangerously. He said it would blow down in a storm. He said he would recommend that it was replaced and it should be done by today.

    Heqrd nothing further so I contacted eir. Was given a forecast date of 9 January for the work, as there is substantial work involved. This seems unreasonable as there is likely to be a storm before then. 

    Also asked if we could be provided with regular dsl in the meantime. They said no not without cancelling ftth order. This also seems unreasonable.


  • #8
    s7ryf3925pivug
    Closed Accounts Posts: 4,007 ✭✭✭s7ryf3925pivug


    Bushes in the way of fully showing how much it is leaning, but you can see even from this angle that it is going to fall soon.


  • #9
    cavemeister
    Registered Users, Registered Users 2 Posts: 593 ✭✭✭cavemeister


    You seem to be taking this rather well.  I have never seen someone fobbed off by Eir on boards.ie like this before. I would be going ballistic. 


  • #10
    LollipopJimmy
    Registered Users, Registered Users 2 Posts: 5,450 ✭✭✭LollipopJimmy


    A friend of mine is a former Eir employee and to this day she still gives the finger to KN vans when she sees them given the hassle and hardship they caused her on a daily basis with their ****e. The sooner the better Eir get a partner who can deliver on SLA's


  • #11
    s7ryf3925pivug
    Closed Accounts Posts: 4,007 ✭✭✭s7ryf3925pivug


    Who will be liable when this damages my property and scares the sh!t out of my wife and young son?


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  • #12
    s7ryf3925pivug
    Closed Accounts Posts: 4,007 ✭✭✭s7ryf3925pivug


    Rang dangerous poles number. Someone came out today. They removed the d-sign and left without saying anything. That was a couple of hours ago. As I type this my wife is being bounced between lines and left on waiting for most of the time since. 

    I notice that this thread is being ignored - all other recent open threads were answered the other day but this one was not. Why is that?

    We are going to be billed by you on Nov 12 despite not being provided with any service yet. I will submit a complaint to comreg when that happens.


  • #13
    s7ryf3925pivug
    Closed Accounts Posts: 4,007 ✭✭✭s7ryf3925pivug


    Correction - the d sign was not remived. It was obscured by bushes.


  • #14
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Mila Salty Emerald wrote: »
    Correction - the d sign was not remived. It was obscured by bushes.
    Hi Mila Salty Emerald, 

    Apologies for the delay in getting back to you. 

    You would need to contact our dangerous plant team directly to query this on 1850 245 424. They will be able to advise you further. 

    In relation to paying for the service, our customer care team via 1901 will be able to add a credit to your account to cover the time you've had no service. 

    Apologies for all inconvenience caused. 

    Thanks 

    Tracey


  • #15
    s7ryf3925pivug
    Closed Accounts Posts: 4,007 ✭✭✭s7ryf3925pivug


    eir: Tracey wrote: »
    Mila Salty Emerald wrote: »
    Correction - the d sign was not remived. It was obscured by bushes.
    Hi Mila Salty Emerald, 

    Apologies for the delay in getting back to you. 

    You would need to contact our dangerous plant team directly to query this on 1850 245 424. They will be able to advise you further. 

    In relation to paying for the service, our customer care team via 1901 will be able to add a credit to your account to cover the time you've had no service. 

    Apologies for all inconvenience caused. 

    Thanks 

    Tracey
    I already contacted Dangerous lines. They said they expect the pole to be fixed or repaired this week. This is what you should have advised me already. Nobody pointed me in the right direction, instead I had to research it myself.


  • #16
    s7ryf3925pivug
    Closed Accounts Posts: 4,007 ✭✭✭s7ryf3925pivug


    The pole was replaced last week. My wife got a message soon after saying call at once or our order would be cancelled. She did and stuck out the stupid waiting times to talk to someone who didnt know what she was talking about.

    They said an engineer would come today - definitely in the mornung. Engineer just came. Said he needed a hoist and a second person to do it. Same as the several other times the same guy has come to do the same thing.

    Placed the order in October. Still waiting. This is like some weird prolonged prank.

    Mila Salty Emerald wrote: »
    eir: Tracey wrote: »
    Mila Salty Emerald wrote: »
    Correction - the d sign was not remived. It was obscured by bushes.
    Hi Mila Salty Emerald, 

    Apologies for the delay in getting back to you. 

    You would need to contact our dangerous plant team directly to query this on 1850 245 424. They will be able to advise you further. 

    In relation to paying for the service, our customer care team via 1901 will be able to add a credit to your account to cover the time you've had no service. 

    Apologies for all inconvenience caused. 

    Thanks 

    Tracey
    I already contacted Dangerous lines. They said they expect the pole to be fixed or repaired this week. This is what you should have advised me already. Nobody pointed me in the right direction, instead I had to research it myself.


  • #17
    s7ryf3925pivug
    Closed Accounts Posts: 4,007 ✭✭✭s7ryf3925pivug


    To continue what is effectively a blog because of your lack of response. Fibre installed on Friday. Working phoneline supposed to be part of it. Phone line doesn't work. 

    Speeds are also a little slower than expected but I assume it  is between our devices and the router, will probably verify that when I have time.


  • #18
    tuxy
    Closed Accounts Posts: 14,983 ✭✭✭✭tuxy


    Welcome to talk to.... sorry I mean talk about Eir

    Your phoneline may have been switched to VOIP? Is the VOIP light on for the router, I had to contact Eir to get the settings sent to the rotuer then I was able to plug my phone into phone port 1.

    Wireless is very inconsistent, especially on the F2000. The only way to really test speed is with a wired connection. 


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