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CRM Dynamics - VOC help

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  • 25-10-2018 10:14am
    #1
    John Mason
    Hosted Moderators Posts: 10,661 ✭✭✭✭


    Hi, Let me start by saying I know nothing about CRM Dynamics but have been charged with setting up the VOC for our call centre.

    I have a sample survey completed in Sandbox but how to do I get it to send automatically by email to clients who have raised tickets resolved ?

    The email addresses are included in the tickets.

    Is anyone aware of any training courses that will not bankrupt me to learn how to use CRM ?

    Thanks


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    #2
    Buford T Justice
    Registered Users Posts: 6,250 ✭✭✭Buford T Justice


    John Mason wrote: »
    Hi, Let me start by saying I know nothing about CRM Dynamics but have been charged with setting up the VOC for our call centre.

    I have a sample survey completed in Sandbox but how to do I get it to send automatically by email to clients who have raised tickets resolved ?

    The email addresses are included in the tickets.

    Is anyone aware of any training courses that will not bankrupt me to learn how to use CRM ?

    Thanks

    Surely that would be the responsibility of the call center to shell out for?


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