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Last Week's Top Five Queries (15.10.2018 - 21.10.2018)

  • 23-10-2018 10:57am
    #1
    Irish Water: Alex M
    Closed Accounts Posts: 43 ✭


    1. There were repair works taking place in my area. These works were finished but our supply has not been restored yet. Can you please advise when can we expect our supply to be back?

    We recommend that you allow 2-3 hours after the estimated restoration time for your supply to fully return. If your supply is not back after this time, please send us a PM with the following details so that we can investigate this for you:

    - Your full name;
    - Your contact number;
    - Your full address; and 
    - If the neighbours are also affected.

    2. I’m planning to carry out some works on my property and I need to turn off the water from the mains in order to facilitate these works. How can I temporarily turn off the mains supply?

    To turn off your supply from the public mains, you can switch your supply off using the outside stop valve located in your meter box.

    There should be a blue handle inside the meter box, it must be pressed down until it clicks. To turn off the water from the mains supply, turn the valve handle one-quarter of a rotation clockwise. To turn on the water supply, turn the valve handle one-quarter of a rotation anti-clockwise.

    You can also find an explanatory video on “How to access a water meter” on our YouTube channel here.

    3. How can I tell how hard my water is?

    As hard water has no associated health risks, we would not carry out tests for it and would be unable to provide you with this information.

    If you would like to get your water tested to check if you have hard water, you can find a list of accredited testing facilities here. You can also find more information about water hardness on our website here.

    4. Could I get a general breakdown of connection and development contribution fees for a New Connection?

    It is not possible to provide a general breakdown as the fee is dependent on numerous factors, for example: the location of your property, the size of the connection and the distance from the mains. However, if you have already applied for a New Connection and if you have received an offer letter, we can provide a breakdown of costs to you through private mail. If you would like us to send this to you, please PM us with the below details:

    - Your full name;
    - Your contact number;
    - Your New Connection reference number;
    - The address of the property for which you applied.

    5. I am having trouble signing in into My Water account. Can you help?

    If you’ve previously registered for a My Water account on our website and you are having trouble signing in, we will be happy to assist you to recover your account. Please send us a PM with the following information:

    - Your full name;
    - Your full address;
    - Your email address; and
    - Your account number/WPRN.

    You can also reset your password here, if you still have access to the email address that you used when you registered.


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