Encrypted Hard Drive timing out?

pah · 22-10-2018 7:45pm #1

I have an encrypted external drive I use for work. I recently got a new laptop with Windows 10, my previous machine being Windows 7.

The drive is "disconnecting" when there is no direct interaction with it for some reason. When I say disconnecting I mean that after putting in the code it works fine for a while then the status light turns from green to red meaning the drive is no longer decrypted. I have a program running which then can't load further data from the drive as it has disconnected. If I reconnect by inputting code the program still wont load the extra data and I have to restart the software :mad:

Never had this issue with Win 7 and I still use the drive in other Win 7 machines so the drive is good. Any ideas?

apricorn-500gb-aegis-padlock-30-256-bit-aes-xts-hard-drive.jpg

apricorn-500gb-aegis-padlock-30-256-bit-aes-xts-hard-drive.jpg

ED E · 22-10-2018 7:47pm

As a guess try the power policies, it may be sleeping it when inactive.

smuggler.ie · 22-10-2018 9:12pm

Why does my drive automatically lock after 7-15 minutes?

For Windows 8, the operating systems attempt to use USB Suspend in an attempt to reduce power consumption. When the drive is put into this low power mode, it will cause the drive to lock and return to a standby mode. If this becomes a problem, you can adjust the power settings on your computer or use alternative workarounds.

Apricorn Product Support

Win 10 by default set for "Balanced" power plan.

Create "High performance" plan and see if it helps.

pah · 23-10-2018 7:38pm

Cheers I'll give that a try

Encrypted Hard Drive timing out?

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