Response to complaint

Jacob55

Hi there, 
I submitted a complaint via the Eir website. I received an automated response:

[font=Arial, Helvetica, sans-serif]The matter will be investigated and a member of the Customer Care Team or a representative from the appropriate business unit will be in touch with you within [/font][font=Arial, Helvetica, sans-serif]2 working days [/font][font=Arial, Helvetica, sans-serif]with a view to resolving your issue.[/font]


[font=Arial, Helvetica, sans-serif]That was October 5th, I have not received a response of any kind.  Is there a significant backlog or should I give up waiting?[/font]


[font=Arial, Helvetica, sans-serif]Thanks for your help[/font]
[font=Arial, Helvetica, sans-serif]Best wishes[/font]

eir: Sarah

Hi JJ,

If you could PM me with the details I will follow this up on your behalf.

Thanks,

Sarah

Jacob55

Hi Sarah,
Thanks for getting back to me. I have just sent you a PM.

Best wishes

eir: Sarah

Thanks a million,

I'll get back to you soon.

Sarah

Jacob55

Thanks for the reply via PM. 
I am not satisfied with the response from the complaints dept.  I have sent you a PM seeking some clarifications.

thanks for your help

Jacob55

Hi there,
Did you get an opportunity to seek the clarifications of the points in the PM which I sent?

Thanks for your help and best wishes
JJ

frogone

Having written to eir via registered post and had my complaint in writing ignored (and subsequent follow ups) I had to engage ComReg to chase it up. Once ComReg were involved all of a sudden my complaint was reviewed and a refund processed no questions asked.