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Losing internet connection every few minutes

  • 18-10-2018 5:52pm
    #1
    Spudman_20000
    Registered Users, Registered Users 2 Posts: 1,212 ✭✭✭


    My internet connection keeps dropping every couple of minutes. This has been going the past few days. You online chat was as useful as a chocolate tea pot, and told me my address didn't match what they have on record. 

    Continually on hold on the support line. I want someone on the technical team to call me, as this is beyond a joke at this stage.


Comments

  • #2
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    Spudman_20000 wrote: »
    My internet connection keeps dropping every couple of minutes. This has been going the past few days. You online chat was as useful as a chocolate tea pot, and told me my address didn't match what they have on record. 

    Continually on hold on the support line. I want someone on the technical team to call me, as this is beyond a joke at this stage.
    Hi there spudman_20000

    So sorry to hear about your experience with Web chat. The only online team that deals with any technical queries is Webchat Technical Support or calling directly at 1890260260

    Unfortunately we don't schedule callback via Social Media

    -Kyle


  • #3
    Spudman_20000
    Registered Users, Registered Users 2 Posts: 1,212 ✭✭✭Spudman_20000


    eir: Kyle wrote: »
    Spudman_20000 wrote: »
    My internet connection keeps dropping every couple of minutes. This has been going the past few days. You online chat was as useful as a chocolate tea pot, and told me my address didn't match what they have on record. 

    Continually on hold on the support line. I want someone on the technical team to call me, as this is beyond a joke at this stage.
    Hi there spudman_20000

    So sorry to hear about your experience with Web chat. The only online team that deals with any technical queries is Webchat Technical Support or calling directly at 1890260260

    Unfortunately we don't schedule callback via Social Media

    -Kyle
    Can you check my address details please, as the web chat guys seem to have my old address and wouldn't take my queries any further?


  • #4
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    Spudman_20000 wrote: »
    eir: Kyle wrote: »
    Spudman_20000 wrote: »
    My internet connection keeps dropping every couple of minutes. This has been going the past few days. You online chat was as useful as a chocolate tea pot, and told me my address didn't match what they have on record. 

    Continually on hold on the support line. I want someone on the technical team to call me, as this is beyond a joke at this stage.
    Hi there spudman_20000

    So sorry to hear about your experience with Web chat. The only online team that deals with any technical queries is Webchat Technical Support or calling directly at 1890260260

    Unfortunately we don't schedule callback via Social Media

    -Kyle
    Can you check my address details please, as the web chat guys seem to have my old address and wouldn't take my queries any further?
    Hi there Spudman_20000

    Do you want me to check what address you have on your actual account? If so, send me your account number, full registered name, email address, your current address and DOB in a PM.

    -Kyle


  • #5
    Spudman_20000
    Registered Users, Registered Users 2 Posts: 1,212 ✭✭✭Spudman_20000


    eir: Kyle wrote: »
    Spudman_20000 wrote: »
    eir: Kyle wrote: »
    Spudman_20000 wrote: »
    My internet connection keeps dropping every couple of minutes. This has been going the past few days. You online chat was as useful as a chocolate tea pot, and told me my address didn't match what they have on record. 

    Continually on hold on the support line. I want someone on the technical team to call me, as this is beyond a joke at this stage.
    Hi there spudman_20000

    So sorry to hear about your experience with Web chat. The only online team that deals with any technical queries is Webchat Technical Support or calling directly at 1890260260

    Unfortunately we don't schedule callback via Social Media

    -Kyle
    Can you check my address details please, as the web chat guys seem to have my old address and wouldn't take my queries any further?
    Hi there Spudman_20000

    Do you want me to check what address you have on your actual account? If so, send me your account number, full registered name, email address, your current address and DOB in a PM.

    -Kyle
    PM sent


  • #6
    Spudman_20000
    Registered Users, Registered Users 2 Posts: 1,212 ✭✭✭Spudman_20000


    My disconnections coincide with the following router log messages each time, starting with a "Security Warning Detect UDP port scan attack" warning. Anyone know what the hell is going on?

    2018-10-19 21:43:06 User Level Notice Action GetNATRSIPStatus execute by UPNP/TR064() Success.
    2018-10-19 21:43:06 User Level Notice Action GetConnectionTypeInfo execute by UPNP/TR064() Success.
    2018-10-19 21:40:17 User Level Notice Action GetExternalIPAddress execute by UPNP/TR064(192.168.1.8) Success.
    2018-10-19 21:40:17 User Level Notice Action AddPortMapping execute by UPNP/TR064(192.168.1.8) Success.
    2018-10-19 21:40:17 User Level Notice Action DeletePortMapping execute by UPNP/TR064(192.168.1.8) Fail, Errorcode:501.
    2018-10-19 21:40:17 User Level Notice Action AddPortMapping execute by UPNP/TR064(192.168.1.8) Success.
    2018-10-19 21:40:16 User Level Notice Action DeletePortMapping execute by UPNP/TR064(192.168.1.8) Fail, Errorcode:501.
    2018-10-19 21:40:16 User Level Notice Action GetGenericPortMappingEntry execute by UPNP/TR064(192.168.1.8) Fail, Errorcode:402.
    2018-10-19 21:33:50 User Level Notice CWMP:Cwmp post inform success.
    2018-10-19 21:33:50 User Level Notice CWMP Inform message: set actions.
    2018-10-19 21:33:15 User Level Notice User ACS(86.43.56.195) modify ManagementServer.PeriodicInformEnable; ManagementServer.PeriodicInformTime; ManagementServer.PeriodicInformInterval; .
    2018-10-19 21:33:15 User Level Notice User ACS(86.43.56.195) modify ManagementServer.ConnectionRequestPassword; ManagementServer.ConnectionRequestUsername; .
    2018-10-19 21:33:15 User Level Notice User ACS(86.43.56.195) modify X_WiFi.Enabled; .
    2018-10-19 21:33:14 User Level Notice CWMP inform message: acs connection ok.
    2018-10-19 21:33:14 User Level Notice CWMP inform message: event: 6 CONNECTION REQUEST.
    2018-10-19 21:33:14 User Level Notice ACS userid make a connection request from 86.43.56.196 to the CPE successful.
    2018-10-19 21:32:54 User Level Notice CWMP:Cwmp post inform success.
    2018-10-19 21:32:54 User Level Notice CWMP Inform message: set actions.
    2018-10-19 21:32:54 User Level Notice CWMP Inform message: get actions.
    2018-10-19 21:32:54 User Level Notice User ACS(86.43.56.195) modify ManagementServer.PeriodicInformEnable; ManagementServer.PeriodicInformTime; ManagementServer.PeriodicInformInterval; .
    2018-10-19 21:32:53 User Level Notice User ACS(86.43.56.195) modify ManagementServer.ConnectionRequestPassword; ManagementServer.ConnectionRequestUsername; .
    2018-10-19 21:32:53 User Level Notice CWMP inform message: event: 1 BOOT.
    2018-10-19 21:32:53 User Level Notice CWMP inform message: parameter change.
    2018-10-19 21:32:53 User Level Notice CWMP inform message: event: 4 VALUE CHANGE.
    2018-10-19 21:32:46 System Notice WAN connection VDSL WAN-1:IPv6 connected.
    2010-01-01 00:03:24 System Notice WAN connection VDSL WAN-1:IPv4 connected.
    2010-01-01 00:03:18 System Notice DSL connection is activated.
    2010-01-01 00:01:09 Security Warning Detect UDP port scan attack, scan packet from 192.168.1.22.


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  • #7
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    Spudman_20000 wrote: »
    My disconnections coincide with the following router log messages each time, starting with a "Security Warning Detect UDP port scan attack" warning. Anyone know what the hell is going on?

    2018-10-19 21:43:06 User Level Notice Action GetNATRSIPStatus execute by UPNP/TR064() Success.
    2018-10-19 21:43:06 User Level Notice Action GetConnectionTypeInfo execute by UPNP/TR064() Success.
    2018-10-19 21:40:17 User Level Notice Action GetExternalIPAddress execute by UPNP/TR064(192.168.1.8) Success.
    2018-10-19 21:40:17 User Level Notice Action AddPortMapping execute by UPNP/TR064(192.168.1.8) Success.
    2018-10-19 21:40:17 User Level Notice Action DeletePortMapping execute by UPNP/TR064(192.168.1.8) Fail, Errorcode:501.
    2018-10-19 21:40:17 User Level Notice Action AddPortMapping execute by UPNP/TR064(192.168.1.8) Success.
    2018-10-19 21:40:16 User Level Notice Action DeletePortMapping execute by UPNP/TR064(192.168.1.8) Fail, Errorcode:501.
    2018-10-19 21:40:16 User Level Notice Action GetGenericPortMappingEntry execute by UPNP/TR064(192.168.1.8) Fail, Errorcode:402.
    2018-10-19 21:33:50 User Level Notice CWMP:Cwmp post inform success.
    2018-10-19 21:33:50 User Level Notice CWMP Inform message: set actions.
    2018-10-19 21:33:15 User Level Notice User ACS(86.43.56.195) modify ManagementServer.PeriodicInformEnable; ManagementServer.PeriodicInformTime; ManagementServer.PeriodicInformInterval; .
    2018-10-19 21:33:15 User Level Notice User ACS(86.43.56.195) modify ManagementServer.ConnectionRequestPassword; ManagementServer.ConnectionRequestUsername; .
    2018-10-19 21:33:15 User Level Notice User ACS(86.43.56.195) modify X_WiFi.Enabled; .
    2018-10-19 21:33:14 User Level Notice CWMP inform message: acs connection ok.
    2018-10-19 21:33:14 User Level Notice CWMP inform message: event: 6 CONNECTION REQUEST.
    2018-10-19 21:33:14 User Level Notice ACS userid make a connection request from 86.43.56.196 to the CPE successful.
    2018-10-19 21:32:54 User Level Notice CWMP:Cwmp post inform success.
    2018-10-19 21:32:54 User Level Notice CWMP Inform message: set actions.
    2018-10-19 21:32:54 User Level Notice CWMP Inform message: get actions.
    2018-10-19 21:32:54 User Level Notice User ACS(86.43.56.195) modify ManagementServer.PeriodicInformEnable; ManagementServer.PeriodicInformTime; ManagementServer.PeriodicInformInterval; .
    2018-10-19 21:32:53 User Level Notice User ACS(86.43.56.195) modify ManagementServer.ConnectionRequestPassword; ManagementServer.ConnectionRequestUsername; .
    2018-10-19 21:32:53 User Level Notice CWMP inform message: event: 1 BOOT.
    2018-10-19 21:32:53 User Level Notice CWMP inform message: parameter change.
    2018-10-19 21:32:53 User Level Notice CWMP inform message: event: 4 VALUE CHANGE.
    2018-10-19 21:32:46 System Notice WAN connection VDSL WAN-1:IPv6 connected.
    2010-01-01 00:03:24 System Notice WAN connection VDSL WAN-1:IPv4 connected.
    2010-01-01 00:03:18 System Notice DSL connection is activated.
    2010-01-01 00:01:09 Security Warning Detect UDP port scan attack, scan packet from 192.168.1.22.
    Hi there Spudman_20000

    I've received all the information now via PM and the screenshot you sent via Twitter.

    Hopefully we will get this sorted for you soon

    -Kyle


  • #8
    Spudman_20000
    Registered Users, Registered Users 2 Posts: 1,212 ✭✭✭Spudman_20000


    Thanks Kyle, that should address the minor issue of the My Eir app and website not working but the connection disconnect issue remains.

    I got through to the technical support team yesterday, and a fault with the line was logged.

    The technician contacted me to say they had upped the bandwidth to 100mb, which they explained should fix the disconnect issue.

    Wonderful says I, except when I check my connection after this "fix":
    1. The connection speeds are the same as they ever were and more importantly...
    2. The connection is still dropping every couple of minutes!

    I've responded with an "unresolved" message to the automated text I received, but can you check this will be followed up on please?


  • #9
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    Spudman_20000 wrote: »
    Thanks Kyle, that should address the minor issue of the My Eir app and website not working but the connection disconnect issue remains.

    I got through to the technical support team yesterday, and a fault with the line was logged.

    The technician contacted me to say they had upped the bandwidth to 100mb, which they explained should fix the disconnect issue.

    Wonderful says I, except when I check my connection after this "fix":
    1. The connection speeds are the same as they ever were and more importantly...
    2. The connection is still dropping every couple of minutes!

    I've responded with an "unresolved" message to the automated text I received, but can you check this will be followed up on please?
    Hi Spudman_20000

    I received your confirmation on Twitter so will respond to you there

    -Kyle


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