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Getting double billed after fibre install?

  • 18-10-2018 9:02am
    #1
    shamu2new
    Registered Users, Registered Users 2 Posts: 171 ✭✭


    Hi Eir
    Im getting double billed for three months now after getting an upgrade to fibre and cannot get the message across to your team via phone can you help here?


Comments

  • #2
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    shamu2new wrote: »
    Hi Eir
    Im getting double billed for three months now after getting an upgrade to fibre and cannot get the message across to your team via phone can you help here?
    Hi there shamu2new

    Thank you so much for getting in touch with us here.
    • Do you know exactly where you are being over charged when you look at your printed bill?
    • Are you receiving two different bills?
    -Kyle


  • #3
    shamu2new
    Registered Users, Registered Users 2 Posts: 171 ✭✭shamu2new


    Looks like I am getting two bills since August but I cant sort it out online as I only have one phone number.


  • #4
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    shamu2new wrote: »
    Looks like I am getting two bills since August but I cant sort it out online as I only have one phone number.
    Hi there shamu2new

    I sent you a PM and everything's sorted for you now

    -Kyle


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