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Indigo password change

  • 18-10-2018 06:18AM
    #1
    johnbb
    Registered Users, Registered Users 2 Posts: 14 ✭


    Hi guys would like to know how to change my indigo password please in slow detail  as I so not have a clue where to go or what to do.


Comments

  • #2
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    [font=Times New Roman", "serif]Hi there johnbb[/font]
    [font=Times New Roman", "serif] [/font]
    [font=Times New Roman", "serif]Thank you so much for getting in touch. Before you start, just make sure that your settings are correct.[/font]
    [font=Times New Roman", "serif] [/font]
    [font=Times New Roman", "serif]Incoming Server: pop.indigo.ie[/font]
    [font=Times New Roman", "serif]Incoming Port: 110[/font]
    [font=Times New Roman", "serif]Authentication: Password (Normal)[/font]
    [font=Times New Roman", "serif]SSL/TLS: None[/font]
    [font=Times New Roman", "serif] [/font]
    [font=Times New Roman", "serif]Outgoing Server: smtp.indigo.ie[/font]
    [font=Times New Roman", "serif]Incoming Port: 25[/font]
    [font=Times New Roman", "serif]Authentication: None[/font]
    [font=Times New Roman", "serif]SSL/TLS: None[/font]


    [font=Times New Roman", "serif]If you can remember their password, you can go to https://www.mail2web.com/ to log in. If you're unable to log in there, you need to do a "password reset"[/font]
    [font=Times New Roman", "serif]In order to reset the account password, you need to send an email to support.business@eircom.net from an alternate email.  If you have lost the ability to send emails from the account in question, the email will need to have the following:[/font]


    [font=Times New Roman", "serif]1. Your name ATTN in the subject line[/font]
    [font=Times New Roman", "serif]2. Your account number[/font]
    [font=Times New Roman", "serif]3. Email address in question[/font]
    [font=Times New Roman", "serif]4. Case reference number[/font]
    [font=Times New Roman", "serif]5. Details of last 3 emails received[/font]
    ·         [font=Times New Roman", "serif]date and time[/font]
    ·         [font=Times New Roman", "serif]email subject[/font]
    ·         [font=Times New Roman", "serif]sender email[/font]
    [font=Times New Roman", "serif] [/font]
    [font=Times New Roman", "serif] -Kyle[/font]


  • #3
    johnbb
    Registered Users, Registered Users 2 Posts: 14 ✭johnbb


    Hi 
    Have tried several times to contact them without any success


  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    johnbb wrote: »
    Hi 
    Have tried several times to contact them without any success
    Hi johnbb, 

    I'm sorry to hear you have still not heard back, I understand this is frustrating. 

    Alternatively, you can contact them at wmsupport@eir.ie or 1890 260 260, they'll be able to assist you there. 

    Apologies for the delays incurred. 

    Thanks 

    Tracey 


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