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Broadband gone again

  • 17-10-2018 11:31pm
    #1
    w123
    Registered Users, Registered Users 2 Posts: 155 ✭✭


    For the fifth time tonight my broadband has dropped.
    What is the story?
    This has been going on for the last two or three months now. It's dropping the tv signal now too.


Comments

  • #2
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    w123 wrote: »
    For the fifth time tonight my broadband has dropped.
    What is the story?
    This has been going on for the last two or three months now. It's dropping the tv signal now too.
    Hi there w123

    We can confirm that there was an intermittent issue last night and was fully resolved so sincere apologies for any inconvenience caused.

    Are you still experiencing issues last night or since you posted?

    -Kyle


  • #3
    w123
    Registered Users, Registered Users 2 Posts: 155 ✭✭w123


    eir: Kyle wrote: »
    Hi there w123

    We can confirm that there was an intermittent issue last night and was fully resolved so sincere apologies for any inconvenience caused.

    Are you still experiencing issues last night or since you posted?

    -Kyle

    Hi Kyle,
    Thanks for responding.
    Intermittent drops in the meantime.
    Very annoying

    The fact that your customer service department is non existent and that you insist on a tolled tech support number add insult to injury.


  • #4
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    You can also call our Tech support team on 1901 however it is not a direct line but you will not be charged for the call.

    Thanks,

    Sarah


  • #5
    w123
    Registered Users, Registered Users 2 Posts: 155 ✭✭w123


    eir: Sarah wrote: »
    You can also call our Tech support team on 1901 however it is not a direct line but you will not be charged for the call.

    Thanks,

    Sarah

    Thanks Sarah, but I have a job and it appears that your support is 9-5


  • #6
    w123
    Registered Users, Registered Users 2 Posts: 155 ✭✭w123


    w123 wrote: »
    Thanks Sarah, but I have a job and it appears that your support is 9-5

    Broadband went again after writing that.


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  • #7
    bevan619
    Registered Users, Registered Users 2 Posts: 1,683 ✭✭✭bevan619


    Have been having the same issue since Monday. Was also an issue for a few weeks between September/October. Very annoying.


  • #8
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Our Technical support team on 1890 260 260 are open out of hours and should be able to assist.

    Thanks,

    Sarah


  • #9
    w123
    Registered Users, Registered Users 2 Posts: 155 ✭✭w123


    eir: Sarah wrote: »
    Our Technical support team on 1890 260 260 are open out of hours and should be able to assist.

    Thanks,

    Sarah

    I don't want to pay you to fix your issues


  • #10
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    You can also call free phone 1901 however this is not a direct line.

    Thanks,
    Sarah


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