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Cancelled my account but have received new bill and account still active...

  • 16-10-2018 8:52pm
    #1
    GypsyBiker
    Registered Users, Registered Users 2 Posts: 31 ✭


    I cancelled my Eir account by phone on 18/9/18. I was told that my broadband would cease on 15/10 and my phone would be disconnected on 18/10/18. I was given instructions to return the modem in the post. 

    I received a text on 17/10/18 and a bill which is looking for line rental payment up until 2/11/18. 

    My broadband is still active and no doubt my phone will still be connected on 18/10. 

    Can you PM me to resolve this issue.


Comments

  • #2
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    GypsyBiker wrote: »
    I cancelled my Eir account by phone on 18/9/18. I was told that my broadband would cease on 15/10 and my phone would be disconnected on 18/10/18. I was given instructions to return the modem in the post. 

    I received a text on 17/10/18 and a bill which is looking for line rental payment up until 2/11/18. 

    My broadband is still active and no doubt my phone will still be connected on 18/10. 

    Can you PM me to resolve this issue.
    Hi there GypsyBiker

    If you can send me your account number, registered email address, full registered name & DOB, I will have a look at this for you via PM.

    Would you also just confirm that you are the account holder that I'm dealing with here?

    Thank you
    -Kyle


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