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Merger of postcode & ad key

  • 16-10-2018 2:36pm
    #1
    shenanagans
    Registered Users, Registered Users 2 Posts: 896 ✭✭✭


    I'm waiting over a week for a merger of my postcode & ad key to enable KN to issue me with an appointment to install my broadband. I can't get anywhere with you various customer services as to what the delay is.

    I order my bundle a month ago!!!!


Comments

  • #2
    shenanagans
    Registered Users, Registered Users 2 Posts: 896 ✭✭✭shenanagans


    Bump. Any assistance available with this???


  • #3
    shenanagans
    Registered Users, Registered Users 2 Posts: 896 ✭✭✭shenanagans


    Your online customer service is as sh*t as you phone services.... Just ignore.


  • #4
    Fann Linn
    Registered Users, Registered Users 2 Posts: 7,872 ✭✭✭Fann Linn


    Perhaps they're still having trouble with their broadband since last week.


  • #5
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    shenanagans wrote: »
    I'm waiting over a week for a merger of my postcode & ad key to enable KN to issue me with an appointment to install my broadband. I can't get anywhere with you various customer services as to what the delay is.

    I order my bundle a month ago!!!!
    Hi there shenanagans

    Would you mind sending me your account information via PM and I'll have a look at your account?

    -Kyle


  • #6
    shenanagans
    Registered Users, Registered Users 2 Posts: 896 ✭✭✭shenanagans


    eir: Kyle wrote: »
    Hi there shenanagans

    Would you mind sending me your account information via PM and I'll have a look at your account?

    -Kyle



    Has Kyle left the building? Any response please????


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  • #7
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    shenanagans wrote: »
    eir: Kyle wrote: »
    Hi there shenanagans

    Would you mind sending me your account information via PM and I'll have a look at your account?

    -Kyle



    Has Kyle left the building? Any response please????
    Hi there shenanagans

    We are looking into this for you. Please bear in mind that Boards is not an instant response channels and will respond to queries within 24 hours. Our opening hours (as noted) are Mondays - Fridays 12pm - 5pm

    -Kyle


  • #8
    shenanagans
    Registered Users, Registered Users 2 Posts: 896 ✭✭✭shenanagans


    Can anyone in EIR deal with this. [snipped]

    It's not a KN issue.


  • #9
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    shenanagans wrote: »
    Can anyone in EIR deal with this. [snipped]

    It's not a KN issue.

    Hi there shenanagans

    I need you to confirm the correct information. Without this, I would not be able to assist you further

    -Kyle


  • #10
    shenanagans
    Registered Users, Registered Users 2 Posts: 896 ✭✭✭shenanagans


    eir: Kyle wrote: »
    Hi there shenanagans

    I need you to confirm the correct information. Without this, I would not be able to assist you further

    -Kyle

    I've provided every piece of information you requested. You have tried to push this query back to KN the engineering company.

    I'VE CLEARLY STATED THAT EIR NEED TO MERGE MY POSTCODE TO THEIR ARD KEY ON MY ACCOUNT BEFORE KN CAN ISSUE ME WITH AN INSTALLATION APPOINTMENT.

    IT'S NOT KNs PROBLEM.


  • #11
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    shenanagans wrote: »
    eir: Kyle wrote: »
    Hi there shenanagans

    I need you to confirm the correct information. Without this, I would not be able to assist you further

    -Kyle

    I've provided every piece of information you requested. You have tried to push this query back to KN the engineering company.

    I'VE CLEARLY STATED THAT EIR NEED TO MERGE MY POSTCODE TO THEIR ARD KEY ON MY ACCOUNT BEFORE KN CAN ISSUE ME WITH AN INSTALLATION APPOINTMENT.

    IT'S NOT KNs PROBLEM.
    Hi shenanagans

    We needed your correct address & eircode which you provided now. I also confirmed that I was aware that this was not a KN problem or stated that this was.

    This is fully escalated now

    -Kyle


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  • #12
    shenanagans
    Registered Users, Registered Users 2 Posts: 896 ✭✭✭shenanagans


    eir: Kyle wrote: »
    Hi shenanagans

    We needed your correct address & eircode which you provided now. I also confirmed that I was aware that this was not a KN problem or stated that this was.

    This is fully escalated now

    -Kyle

    You've sent it on to customer care when it's clearly a technical issue.

    [snipped]


  • #13
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    shenanagans wrote: »
    eir: Kyle wrote: »
    Hi shenanagans

    We needed your correct address & eircode which you provided now. I also confirmed that I was aware that this was not a KN problem or stated that this was.

    This is fully escalated now

    -Kyle

    You've sent it on to customer care when it's clearly a technical issue.

    [snipped]
    I'm sorry you feel this way. Consumer Care deals with sales orders & confirmed again with you that this is with a Team Leader who will personally look into this.

    -Kyle


  • #14
    Boards.ie: Mark
    Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Mod: Hi shenanagans. While I appreciate that it is a frustrating situation, please don't resort to these kind of posts and personal attacks on a rep who is trying to assist with your query.

    How can I? User's guide to some features on the new site



  • #15
    shenanagans
    Registered Users, Registered Users 2 Posts: 896 ✭✭✭shenanagans


    eir: Kyle wrote: »
    I'm sorry you feel this way. Consumer Care deals with sales orders & confirmed again with you that this is with a Team Leader who will personally look into this.

    -Kyle

    Still no resolution Kyle? I'm still waiting for an appointment. Also my post is going to my old address.


  • #16
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    shenanagans wrote: »
    eir: Kyle wrote: »
    I'm sorry you feel this way. Consumer Care deals with sales orders & confirmed again with you that this is with a Team Leader who will personally look into this.

    -Kyle

    Still no resolution Kyle? I'm still waiting for an appointment. Also my post is going to my old address.
    Hi there shananagans

    I responded to your PM

    -Kyle


  • #17
    shenanagans
    Registered Users, Registered Users 2 Posts: 896 ✭✭✭shenanagans


    Hi,

    Engineers arrived again today to install my broadband. They showed up to the wrong address again. Eir provided them with the same wrong Eircode, which was the problem over three weeks ago when they called the first time???

    What is the problem with Eir and eircodes. They can't deliver mail to the correct address, they cant send engineers to the correct address????

    Can someone please look into this for me. A customer care rep called Keith in Dublin put through the order. 


  • #18
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    shenanagans wrote: »
    Hi,

    Engineers arrived again today to install my broadband. They showed up to the wrong address again. Eir provided them with the same wrong Eircode, which was the problem over three weeks ago when they called the first time???

    What is the problem with Eir and eircodes. They can't deliver mail to the correct address, they cant send engineers to the correct address????

    Can someone please look into this for me. A customer care rep called Keith in Dublin put through the order. 
    Hi there shenanagans

    So sorry to hear this. When you were speaking to Keith, did you get a new account number? Do you know if he created a new account?

    -Kyle


  • #19
    shenanagans
    Registered Users, Registered Users 2 Posts: 896 ✭✭✭shenanagans


    eir: Kyle wrote: »
    Hi there shenanagans

    So sorry to hear this. When you were speaking to Keith, did you get a new account number? Do you know if he created a new account?

    -Kyle

    Kyle.

    I just got issued with a new appointment. They'll probably show up to wrong house for the third time. Anyway best just leave it for now.

    Thanks


  • #20
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    shenanagans wrote: »
    eir: Kyle wrote: »
    Hi there shenanagans

    So sorry to hear this. When you were speaking to Keith, did you get a new account number? Do you know if he created a new account?

    -Kyle

    Kyle.

    I just got issued with a new appointment. They'll probably show up to wrong house for the third time. Anyway best just leave it for now.

    Thanks
    Hopefully that's all sorted for you now

    -Kyle


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