does Blacknight hosting come with cPanel?

Andy From Sligo

hello - i am try to add files to my wife's website - she is hosting it with Blacknight , and whilst I am uploading the file(s) by filezilla FTP are getting rejected. I think its a permission thing - I have ticked all to allow read write and execute - still rejected.

So then I have heard you can change permissions by going into cpanel there but when I try to go into cPanel I get this screen instead.

EDIT: its OK I think I sussed it. Was trying to put the files into the wrong folder.






- does cPanel come free automatically with a blacknight hosting package or do you have to pay extra for cpanel?

thanks.

Andy From Sligo

OK, now I have a different problem. I have managed to upload all the files I wanted to into the webspace/httpdocs folder but still when I click onto the landing page it just comes up with the blacknight landing/ parking page - any ideas please?

daymobrew

Get onto Blacknight Support - their live chat is brilliant and you'll get an answer quickly.

It might be as simple as the website hosting space is in a subdirectory e.g. webspace/httpdocs/example.com

maccored

that isnt CPanel btw

Andy From Sligo

maccored wrote: »

that isnt CPanel btw

yeah i know - does cpanel come free of charge with a basic blacknight hosting package do you know?

daymobrew

Blacknight shared hosting uses Plesk. It is similar.

maccored

Andy From Sligo wrote: »

yeah i know - does cpanel come free of charge with a basic blacknight hosting package do you know?

Ordered separately - afaik its not free though I dont actually know - https://www.blacknight.com/cpanel/

mneylon

I've asked the moderators to move this thread to our board https://www.boards.ie/blacknight

To answer your questions:
- no we don't use cPanel with our standard shared hosting. We offer it as an option for cloud / VPS or dedicated servers. And no, it's not free.
- our shared hosting control panel runs a form of Plesk, though it's not "off the shelf"

If you are having issues with any aspect of your hosting please contact our support team. They're available via live chat, phone and email:
https://www.blacknight.com/support/

Michele

Andy From Sligo

Blacknight wrote: »

I've asked the moderators to move this thread to our board https://www.boards.ie/blacknight

To answer your questions:
- no we don't use cPanel with our standard shared hosting. We offer it as an option for cloud / VPS or dedicated servers. And no, it's not free.
- our shared hosting control panel runs a form of Plesk, though it's not "off the shelf"

If you are having issues with any aspect of your hosting please contact our support team. They're available via live chat, phone and email:
https://www.blacknight.com/support/

Michele

ah right thanks for your reply Michele - I was just asking because with my website its hosted by x10 premium hosting and it does come with cPanel and I find it quite handy with mine , but my wife's website is with Blacknight and i couldnt see where you could get cpanel included in with the hosting package. - thats why then . Thanks.

mneylon

Andy From Sligo wrote: »

but my wife's website is with Blacknight and i couldnt see where you could get cpanel included in with the hosting package. - thats why then . Thanks.

I could spend hours on the ins and outs of the various control panels and their strengths and weaknesses

daymobrew

Andy From Sligo wrote: »

but my wife's website is with Blacknight and i couldnt see where you could get cpanel included in with the hosting package. - thats why then . Thanks.

They do the same thing, essentially.

Andy From Sligo

daymobrew wrote: »

They do the same thing, essentially.

what do you mean? - do you mean that Plesk is the same / similar to Cpanel?

On my package I do like the "edit html" in the Cpanel file manager , find it quite handy it has a WYSIWYG interface