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My Eir

  • 08-10-2018 1:12pm
    #1
    yrreg0850
    Registered Users, Registered Users 2 Posts: 531 ✭✭✭


    Having a problem with My Eir since Thursday last, already spent in excess 30+ mins holding each day and, a pm sent on  boards with details as requested .
    Today spent 29 mins holding for customer care, after approx 10 mins with CC was told being tranferrd to technical a further 29 mins holding for "technical " call broke down. Rang again 28 mins later answered again and  again being transferrd to "technical" only to be answered 15 mins later by "landline and BB" who advise me that they cannot deal with me but, will transfer me to Mobile technical but I am #39 in queue.
    Total time on line  today alone 29+10+28+15 82 mins  and then #39 in queue

    Is this a service or not .


    If the matter is not resolved Eir will lose 3 mobile accounts plus 2 landline and BB accounts.
    The ball is now in Eir's court.


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    yrreg0850 wrote: »
    Having a problem with My Eir since Thursday last, already spent in excess 30+ mins holding each day and, a pm sent on  boards with details as requested .
    Today spent 29 mins holding for customer care, after approx 10 mins with CC was told being tranferrd to technical a further 29 mins holding for "technical " call broke down. Rang again 28 mins later answered again and  again being transferrd to "technical" only to be answered 15 mins later by "landline and BB" who advise me that they cannot deal with me but, will transfer me to Mobile technical but I am #39 in queue.
    Total time on line  today alone 29+10+28+15 82 mins  and then #39 in queue

    Is this a service or not .


    If the matter is not resolved Eir will lose 3 mobile accounts plus 2 landline and BB accounts.
    The ball is now in Eir's court.
    Hi yrreg0850, 

    I'm very sorry to hear this. 

    I have not received a PM from yourself, feel free to send it on to me and I'll look into this for you. 

    Thanks 

    Tracey 


  • #3
    yrreg0850
    Registered Users, Registered Users 2 Posts: 531 ✭✭✭yrreg0850


    PM sent


  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    yrreg0850 wrote: »
    PM sent
    Thanks. 

    I've responded to your PM there now. 

    Thanks

    Tracey 


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