Is it so hard to get a total quote for landline + broadband??

pantelas2002

OK I am new in Ireland and the hardest thing so far was to find out EXACTLY how much it would cost to have broadband at my new home.

First, I was told by an Eir agent that I needed a landline, for 39.99 per month for 12 months, and after I check broadband availability I could upgrade at the same price. So I ordered the landline.

So I had the landline installed, and contacted Eir again. Talking to another agent, I was told the sane thing, and I actually have the screenshots from the live chat. My actual words were: ""to confirm, I will be paying 39.99 for 12 months and that includes landline and broadband". And the answer was yes.

I went ahead with the order, and I just got an email thanking me for upgrading my Eir services for the price of 59.99 per month for 12 months!!!

So what's the story here?

eir: Tracey

pantelas2002 wrote: »

OK I am new in Ireland and the hardest thing so far was to find out EXACTLY how much it would cost to have broadband at my new home.

First, I was told by an Eir agent that I needed a landline, for 39.99 per month for 12 months, and after I check broadband availability I could upgrade at the same price. So I ordered the landline.

So I had the landline installed, and contacted Eir again. Talking to another agent, I was told the sane thing, and I actually have the screenshots from the live chat. My actual words were: ""to confirm, I will be paying 39.99 for 12 months and that includes landline and broadband". And the answer was yes.

I went ahead with the order, and I just got an email thanking me for upgrading my Eir services for the price of 59.99 per month for 12 months!!!

So what's the story here?

Hi pantelas2002, 

Apologies for the confusion here. 

If you PM me your account number, full name on the account, email address and date of birth I'll be able to clarify this for you. 

Thanks 

Tracey 

pantelas2002

eir: Tracey wrote: »

pantelas2002 wrote: »

OK I am new in Ireland and the hardest thing so far was to find out EXACTLY how much it would cost to have broadband at my new home.

First, I was told by an Eir agent that I needed a landline, for 39.99 per month for 12 months, and after I check broadband availability I could upgrade at the same price. So I ordered the landline.

So I had the landline installed, and contacted Eir again. Talking to another agent, I was told the sane thing, and I actually have the screenshots from the live chat. My actual words were: ""to confirm, I will be paying 39.99 for 12 months and that includes landline and broadband". And the answer was yes.

I went ahead with the order, and I just got an email thanking me for upgrading my Eir services for the price of 59.99 per month for 12 months!!!

So what's the story here?

Hi pantelas2002, 

Apologies for the confusion here. 

If you PM me your account number, full name on the account, email address and date of birth I'll be able to clarify this for you. 

Thanks 

Tracey

Hi Tracey, PM sent. Thanks in advance.

eir: Tracey

pantelas2002 wrote: »

eir: Tracey wrote: »

pantelas2002 wrote: »

OK I am new in Ireland and the hardest thing so far was to find out EXACTLY how much it would cost to have broadband at my new home.

First, I was told by an Eir agent that I needed a landline, for 39.99 per month for 12 months, and after I check broadband availability I could upgrade at the same price. So I ordered the landline.

So I had the landline installed, and contacted Eir again. Talking to another agent, I was told the sane thing, and I actually have the screenshots from the live chat. My actual words were: ""to confirm, I will be paying 39.99 for 12 months and that includes landline and broadband". And the answer was yes.

I went ahead with the order, and I just got an email thanking me for upgrading my Eir services for the price of 59.99 per month for 12 months!!!

So what's the story here?

Hi pantelas2002, 

Apologies for the confusion here. 

If you PM me your account number, full name on the account, email address and date of birth I'll be able to clarify this for you. 

Thanks 

Tracey

Hi Tracey, PM sent. Thanks in advance.

Great, thanks. 

I've PM'd you back there. 

Thanks 

Tracey