Calling Eir 1905 - 30+ minute wait time?

whodafunk

Hi,

Can anybody please clarify why it is so difficult to get through to bill pay support?

My contract expires in 5 days and I need to make a change to my contract. Who can assist me? I cannot wait over 30mins for customer care.

This level of support is extremely poor. 

Can somebody please assist me?

EdgeCase

They're in the middle of some kind of change from outsourced to in-house support staff. The wait times are insane at the moment. 

Try to get the issue resolved on Boards.ie or via their web chat if you can as otherwise it's a hell of a wait. At least 1905 is toll-free.

eir: Tracey

whodafunk wrote: »

Hi,

Can anybody please clarify why it is so difficult to get through to bill pay support?

My contract expires in 5 days and I need to make a change to my contract. Who can assist me? I cannot wait over 30mins for customer care.

This level of support is extremely poor. 

Can somebody please assist me?

Hi whodafunk, 

I'm sorry to hear this. 

We are aware of issues with customers getting through to the call centre, we have posted an announcement online which you can view here and it's also pinned to our page here.

Unfortunately, we are unable to make any changes to your contract from here, this will need to be done via 1901. 

Apologies for all inconvenience caused. 

Thanks 

Tracey 

tuxy

It's strange how Eir says it's due to an unusually large number of callers and not due to this
https://www.irishtimes.com/business/technology/eir-to-insource-950-jobs-after-it-ends-call-centre-contract-1.3625758

cenahs

eir: Tracey wrote: »

whodafunk wrote: »

Hi,

Can anybody please clarify why it is so difficult to get through to bill pay support?

My contract expires in 5 days and I need to make a change to my contract. Who can assist me? I cannot wait over 30mins for customer care.

This level of support is extremely poor. 

Can somebody please assist me?

Hi whodafunk, 

I'm sorry to hear this. 

We are aware of issues with customers getting through to the call centre, we have posted an announcement online which you can view here and it's also pinned to our page here.

Unfortunately, we are unable to make any changes to your contract from here, this will need to be done via 1901. 

Apologies for all inconvenience caused. 

Thanks 

Tracey 

Hi Tracey. The link you posted doesn't work. I've been on hold for well over 1 hour today on 1905. Not what I'd call customer care. 

eir: Grainne

cenahs wrote: »

eir: Tracey wrote: »

whodafunk wrote: »

Hi,

Can anybody please clarify why it is so difficult to get through to bill pay support?

My contract expires in 5 days and I need to make a change to my contract. Who can assist me? I cannot wait over 30mins for customer care.

This level of support is extremely poor. 

Can somebody please assist me?

Hi whodafunk, 

I'm sorry to hear this. 

We are aware of issues with customers getting through to the call centre, we have posted an announcement online which you can view here and it's also pinned to our page here.

Unfortunately, we are unable to make any changes to your contract from here, this will need to be done via 1901. 

Apologies for all inconvenience caused. 

Thanks 

Tracey 

Hi Tracey. The link you posted doesn't work. I've been on hold for well over 1 hour today on 1905. Not what I'd call customer care. 

Hi cenahs, 

Sorry to hear you were on hold for that long. 

We are aware of the long holds. There was an announcement posted on our website here

Thanks, 
Grainne

magic_murph

eir: Tracey wrote: »

whodafunk wrote: »

Hi,

Can anybody please clarify why it is so difficult to get through to bill pay support?

My contract expires in 5 days and I need to make a change to my contract. Who can assist me? I cannot wait over 30mins for customer care.

This level of support is extremely poor. 

Can somebody please assist me?

Hi whodafunk, 

I'm sorry to hear this. 

We are aware of issues with customers getting through to the call centre, we have posted an announcement online which you can view here and it's also pinned to our page here.

Unfortunately, we are unable to make any changes to your contract from here, this will need to be done via 1901. 

Apologies for all inconvenience caused. 

Thanks 

Tracey 

The link posted no longer works. 
From bad to worse Eir is getting

magic_murph

Hardly covers the multitude of issues customers are posting on here

IF people could cancel I am sure they would as a result of the terrible levels of 'non' support.

[font=GT-Walsheim-Regular, Arial]To our customers[/font]
[font=GT-Walsheim-Regular, Arial]We are still experiencing a large volume of calls in our customer care call centres. We are aware that call-waiting times are longer than usual. We appreciate your patience as your time is valuable to us.[/font]
[font=GT-Walsheim-Regular, Arial]You can access support online, 24 hours a day at www.eir.ie or via the "[font=GT-Walsheim-Regular-Oblique, "Arial Italic"]my eir"[/font] app. If you wish to chat to a member of our Social Media team, please feel free to contact us on Facebook or Twitter where they will be happy to assist.[/font]
[font=GT-Walsheim-Regular, Arial]Our apologies for this inconvenience[/font]
[font=GT-Walsheim-Regular, Arial][font=GT-Walsheim-Regular-Oblique, "Arial Italic"]eir[/font] Customer Care[/font]