Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

'This number is no longer active' when trying to login to my eir

  • 05-10-2018 8:18am
    #1
    bartus_s
    Registered Users, Registered Users 2 Posts: 2 ✭


    Hi, 

    I requested 30day rolling plan change from old Meteor SIM Only Lite to Eir Mobile Connect and address change yesterday over a web chat service and today I am not able to log into my eir online account -  'This number is no longer active' message is displayed on the dashboard...

    Can you please sort this out for me?

    Thanks,
    Bart


Comments

  • #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi Bart,

    When you changed you would have moved on to our new system.

    Can you try registering for my eir as a new customer with your new account number and let me know of that works.

    Thanks,

    Sarah


  • #3
    bartus_s
    Registered Users, Registered Users 2 Posts: 2 ✭bartus_s


    eir: Sarah wrote: »
    Hi Bart,

    When you changed you would have moved on to our new system.

    Can you try registering for my eir as a new customer with your new account number and let me know of that works.

    Thanks,

    Sarah
    Hi Sarah,

    After registering as a new customer I am still seeing the same message... This number is no longer active...


    EDIT: OK, I can log in now... I had to remove my mobile number from my old account and register again as a new customer.

    Can you change my address as it's still showing my old one on My profile page?


  • #4
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    If you could PM me with your account details and conform the old and new address I will assist you with this.

    Thanks,

    Sarah


Advertisement