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charged for domain renewal but host didn't renew it

  • 02-10-2018 2:00pm
    #1
    overtime
    Registered Users, Registered Users 2 Posts: 54 ✭✭


    My hosting provider (well known Irish host) charged me for renewal of a .com domain name last year, however I got an email this week to say there was a error in their system last year and the domain wasn't renewed (it was set to be automatically renewed) and since registered elsewhere. Wondering if anyone has similar experience and if there is any possible recourse - they have offered refund obviously but it not much compensation as someone else is now sitting on the domain.


Comments

  • #2
    Kenny Logins
    Registered Users, Registered Users 2 Posts: 9,060 ✭✭✭Kenny Logins


    How much is the squatter looking for it?


  • #3
    overtime
    Registered Users, Registered Users 2 Posts: 54 ✭✭overtime


    nearly $2000


  • #4
    wonga77
    Registered Users, Registered Users 2 Posts: 4,477 ✭✭✭wonga77


    Should the hosting company not be liable for it if it was set to auto renew?


  • #5
    Axwell
    Moderators, Computer Games Moderators Posts: 10,462 Mod ✭✭✭✭Axwell


    From your post, it would seem you didn't notice till you got the email last week, were you also squatting on the domain up to this yourself? I assume it is a .com and not a .ie?

    Have they admitted that it should have auto-renewed and didn't because of an issue in their system - did they confirm that exactly?

    If so then I would be considering contacting them and say that they should foot the cost of resecuring the domain since it was their fault it lapsed in the first place. Offering you a refund is not getting your domain back for you. Not legal advice obviously and haven't been in that situation but that would be my approach first off and go from there.


  • #6
    shane7
    Registered Users, Registered Users 2 Posts: 66 ✭✭shane7


    I think when the domain expires the hosting company puts it out to auction. If they have auctioned off your domain after you have payed for it I would think it would be a pretty straightforward case in a small claims court.

    I won't get myself into trouble and ask what hosting company it is but there are one or two hosting companies in Ireland that I would have in court in a heartbeat if I had the opportunity. If it has gone the way you have said it has I don't see anyway you don't win a small settlement in small claims


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  • #7
    overtime
    Registered Users, Registered Users 2 Posts: 54 ✭✭overtime


    1. I set up the domain on behave of a relative
    2. I hadn't setup the website for the domain yet
    3. Domain had been set to auto-renew
    4. Hosting company have admitted the error in writing
    5. Hosting company is Irish and very well known
    6. They have only offered refund on registration fees so far
    7. Someone else has registered the domain name and offering it for sale for nearly $2000

    Wondering what's my next step, do I just started with a strongly worded letter or go straight down the solicitor route? I'd appreciate any feedback


  • #8
    Axwell
    Moderators, Computer Games Moderators Posts: 10,462 Mod ✭✭✭✭Axwell


    Respond to the hosting company that a refund will not secure your domain or get it back for you. They are responsible for it not being auto-renewed and so you want them to cover the costs of reacquiring your domain. Approach them with that and see what they come back with. If they refuse you could then respond saying you will be proceeding with legal action and get a solicitors letter.


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